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Technical Support Assistant
3 months ago
- We are part of the Legal & General Group and partner with household brands such as Go.
- We are looking for a Technical Support Assistant to work closely with our internal teams to support onpremises technology, provisioning of IT hardware, software installations and responding to support requests and queries. Reporting into the IT Technical Implementation Manager you will be a key member of the support team.
Principle accountabilities
- Supporting colleagues with enduser devices (i.e. Laptops, phone etc) related queries and issues.
- Assist with the regular monitoring of IT & InfoSec related activities.
- Assist with the maintenance and provision of IT office equipment.
- Assist with enduser account and software setup and management.
- Assist the IT Support team with general projectbased activities.
- Consider, relevant to your role, the needs, and objectives of all our customers, including vulnerable customers, to ensure that they receive good outcomes.
- Person specification
Knowledge, experience and qualifications
- A solid working knowledge of MS Office suite.
- A good understanding and experience of settingup/upgrading/maintaining of computer hardware.
- Experience of installing/upgrading software and operating systems.
- A basic level knowledge of Networks.
Behaviours
- Diagnosing and identifying problems, and creatively solving them.
- Providing verbal and written communication that is clear and concise to colleagues, senior management as well as other stakeholders.
- Flexible and adaptable capable of changing direction where required, showing flexibility to meet new demands, and quickly leaning and mastering new and existing technologies.
- Selfmanaging own workload and continually meeting agreed deadlines and delivery targets.
- Multitasking managing several concurrent projects and prioritising demands.
- Being approachable and friendly, and contributing to a positive and active working environment.
- Being prepared to be challenged as well as take the initiative.
- Demonstrating selfdriven learning (although training will be provided where needed).
- You must act to deliver good outcomes for retail customers.
- Scope
- This is a fulltime Monday to Friday role working an average 37.5 hours per week.
- The role is based in our offices in Penrith Business Park, Gilwilly Industrial Estate, Penrith, Cumbria.
- Salary in the range of £22,500 to £30,000 depending on experience, 25 days holiday plus public holidays, plus performance rated bonus, enhanced pension, and generous private medical, family, sickness and insurance benefits, and share schemes.
- A full role profile
If you have a genuine enthusiasm and an ability to quickly adapt to new technologies, you may be just what we're looking for
