Customer Service Representative
2 weeks ago
- On offer is a competitive salary, dependant on experience. _
- Excellent benefits package and opportunity for permanent contract_
The Role
- Provide an excellent service to our clients, delivering advice and support.
- Maintain accurate and current information on prospects and interaction activities in company CRM systems
- Develop excellent prospect relationships leading to growth of new and existing clients.
- Review and closure of all customer queries, including billing and Purchase Order amendments or uplifts
- Negotiate with providers for best value
- Raise and coordinate warranty claims and contract repairs in line with customer expectations.
- Achieve specified and agreed monthly KPI's and targets
What we are looking for:
You will thrive in a fast paced environment, within a team to meet company and customer deadlines.
You should be organised with strong attention to detail, possess excellent communication skills and the ability to multi-task and use own initiative where necessary.
Previous experience in planning/scheduling and/or customer service is essential.Application Process
The Consultancy
Established in 2003, Fusion Resources Ltd is a Professional Recruitment Company with offices based in Scarborough, York and Hull.
Fusion Resources is a Privately-owned independent consultancy with an enviable client base both locally, nationally and globally. Building on year on year successes, Fusion has gained preferred supplier status with long standing partnerships.
Our specialist divisions are managed by lead consultants who are knowledgeable, professional and have many years of industry experience.
Please note that:
Unless you ask us not to, your details will be added to our confidential secure database and we will contact you with any other suitable vacancies.
Job Types:
Full-time, Temporary, Permanent
Job Types:
Full-time, Permanent
Salary:
Up to £25,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location:
In person
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