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Beauty Therapist

3 months ago

Basingstoke, Hampshire, United Kingdom Chappell Enterprise Full time

Our client in Basingstoke are seeking a Beauty Therapist.

Primary Objective


This position is responsible for providing superior customer service, laser skin and hair removal treatments and skin treatments to clients and assisting in the day to day operations of the clinic.


Success will be measured by:

  • Customer satisfaction
  • Achieving sales targets
  • Supporting a high performing workplace culture
  • Adhering to safety policies and procedures

Responsibilities

KRA

KPI
Customer Service

  • Working as part of a high performing team, ensure customers are your priority at every point of contact:Telephone conversations
Reception
Treatments

  • Treat every customer genuinely with care regarding their treatment results.
  • Manage and maintain client appointments and information.
  • Adherence to LCUK customer service standards at all times.
  • Consistent customer service.
  • Professionalism and politeness at every customer touch point.
  • Accurate client records at all times.
  • Bookings responded to within 4 hours.
Treatments

  • Focus on upselling and crossselling:Promotions
Packages
Products

  • Consult with clients regarding treatments, risks, pre and post care and escalate for a second opinion if necessary.
  • Conduct the following treatments:LED
Laser hair removal
Laser skin treatments
Skin treatments
Body treatments

  • Discuss pre and post care with clients.
  • Current knowledge of payment and/or promotions.
  • Superior treatment service every time to the treatment guidelines.
  • Treatments are performed safely as per our guidelines at all times to prevent any adverse events.
  • Laser skin treatments include: skin rejuvenation, superficial vascular lesion treatment, superficial pigmented lesion treatment, flushing.
  • Skin treatments include skin peels, microdermabrasion,
  • Treatments parameters are identified with correct laser settings at all times.
Clinic Operations

  • Record and reconcile all transactions:Epos
Cash
Gift cards
Klarna

  • Report discrepancies.
  • Maintain stock levels and cleanliness of clinic rooms and reception.
  • Maintain equipment.
  • Perform opening and closing procedures.
  • Manage stock and consumer items and replenish as required.
  • Accurate transaction and reconciliation records.
  • Discrepancies reported immediately to Manager.
  • Clinic is pristine and hygienic at all times.
  • Clinic is prepared at all times.
  • Equipment is in excellent working order and clean at all times.
  • Clinic is secure at end of day.
  • Stock and consumer items are maintained to clinic requirements.

WHS

  • Comply with all workplace health and safety standards.
  • Report any hazard, accident, injury or incident immediately to your Manager.
General

  • Comply with all company policies and procedures.
  • Assist with ad hoc duties as required.
  • Read all company materials and communications ensuring comprehension.
  • Policy and procedure compliance.

Position Requirements:
Experienced Therapist

Qualifications

  • NVQ/VTCT Level 3 Beauty
  • Required
  • NVQ Level 4 Laser & IPL
  • Dependent on council regulations

Experience

  • Laser and aesthetics industry experience preferred however not essential
  • Sales experience

Skills and Competencies

  • Passionate about beauty industry
  • Strong understanding in skin biology
  • Skin assessment and treatment skills
  • Sales orientated
  • Selfmotivated to achieve targets
  • Customer centric
  • Consultation skills to determine client requirements
  • Professional and ethical
  • Accountable
  • Organised and diligent with a continuous improvement mindset
  • Calm under pressure
  • Outstanding presentation and communication skills
  • Passion for ongoing learning
  • Friendly and consultative disposition
  • Team oriented
  • Experienced Therapist Qualifications
  • NVQ/VTCT Level 3 Beauty
  • Required
  • NVQ Level 4 Laser & IPL
  • Dependent on council regulations
  • Experience
  • Laser and aesthetics industry experience preferred however not essential
  • Sales experience
  • Skills and Competencies
  • Passionate about beauty industry
  • Strong understanding in skin biology
  • Skin assessment and treatment skills
  • Sales orientated