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Pension Administration
3 months ago
This role is at the very core of Mercer Services within the Wealth arm of our business supporting Members, Trustees and Clients.
The main purpose of this role is to assist managing our clients' pension schemes by ensuring that they receive the information they need to enable them to make informed decisions on their benefits.
But also, be able to build your skill set as a potential leader of our business by guiding and coaching our trainee administrators to develop their experience.
You will do this through peer reviewing their work, providing constructive feedback but also role modelling your own experience dealing with complex calculations and sharing your industry knowledge.
Perhaps you have extensive experience as a Pension Administrator and want a new change/challenge to step up into a people leader.
Or, maybe you're looking for a change of pace with a company that are market leaders and would like some versatility of clients but still with a community office feel.
Whatever it is, we'd like to hear your storySenior Pension Administrator
What can you expect:
- An opportunity to join an established and client focused Pension's Admin team
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
- To build and maintain an excellent rapport with our clients, providers and colleagues across the Group
- Supportive on the job training
What you will be rewarded with:
- We offer and embrace a hybrid working model that nurtures a collaborative working environment.
- Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
We will rely on you to:
- Perform complex pensions calculations, enter pensions data and answer enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member or scheme events.
- Act as a coach and provide timely feedback to peers.
- Respond to errors and ensure complaints are handled effectively.
- Be a champion of change and provide opinions if you have an idea to create more efficiencies.
- Act as a leader and peer review your colleagues work and guide them along the way
- Continuous achievement of 95% Service Levels for member processing and completion of scheme event processing in line with timescales agreed with the clients at the required level of quality.
What you need to have:
- Previous defined benefit pensions administration experience
- Knowledge of the technical aspects of defined benefit pensions
- Knowledge and willingness to learn about different schemes.
- Some people leader skills (confidence in providing feedback and conducting peer reviews)
What makes you stand out:
- Previous experience of Defined Benefit pensions
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person.
office or working onsite with clients at least three days per week.Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
