Current jobs related to Customer Service Advisor - Liverpool, Liverpool - Open Awards

  • Customer Service Advisor

    1 day ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryThis is an exciting opportunity to begin a career in customer service. As a Customer Service Advisor, you will work as part of a fast-paced customer service team and undertake the Level 2, Customer Service Practitioner Apprenticeship.An apprenticeship provides work-based, on-the-job training and development. The training is fully funded, so it...

  • Customer Service Advisor

    1 day ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryThis is an exciting opportunity to begin a career in customer service. As a Customer Service Advisor, you will work as part of a fast-paced customer service team and undertake the Level 2, Customer Service Practitioner Apprenticeship.An apprenticeship provides work-based, on-the-job training and development. The training is fully funded, so it...

  • Customer Service Senior Advisor

    1 day ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...

  • Customer Service Senior Advisor

    23 hours ago

    Liverpool, Liverpool, United Kingdom Crown Commercial Service Full time

    Job SummaryWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Senior Advisor. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesDeliver low complexity procurement activities on behalf of CCS...

  • Service Advisor

    5 days ago

    Liverpool, Liverpool, United Kingdom Richard Abson Group Full time

    Service Advisor Opportunity at Richard Abson GroupRichard Abson Group is seeking a skilled Service Advisor to join their team at a premium car dealership in Liverpool. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of the service department.Key Responsibilities:Assist customers...

  • Service Advisor

    5 days ago

    Liverpool, Liverpool, United Kingdom Richard Abson Group Full time

    Service Advisor Opportunity at Richard Abson GroupRichard Abson Group is seeking a skilled Service Advisor to join their team at a premium car dealership in Liverpool. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of the service department.Key Responsibilities:Assist customers...

  • Service Advisor

    30 minutes ago

    Liverpool, Liverpool, United Kingdom Richard Abson Group Full time

    Role: Service Advisor/Service ReceptionistRewarding opportunity to join a prestigious car dealership in Liverpool, as a Service Advisor/Service Receptionist. The business is a well-established and reputable dealer group, working with several premium brands.As a Service Advisor/Service Receptionist, you will be responsible for assisting customers with...

  • Service Advisor

    6 days ago

    Liverpool, Liverpool, United Kingdom Richard Abson Group Full time

    Service Advisor Opportunity at Richard Abson GroupRichard Abson Group is seeking a skilled Service Advisor to join their team at a premium car dealership in Liverpool. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of the service department.Key Responsibilities:Assist customers...

  • Service Advisor

    6 days ago

    Liverpool, Liverpool, United Kingdom Richard Abson Group Full time

    Service Advisor Opportunity at Richard Abson GroupRichard Abson Group is seeking a skilled Service Advisor to join their team at a premium car dealership in Liverpool. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of the service department.Key Responsibilities:Assist customers...

  • Service Advisor

    8 hours ago

    Liverpool, Liverpool, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Motorstore branch in Liverpool. Our ideal candidate will have a passion for delivering exceptional customer service and a keen eye for detail. As a Service Advisor, you will be responsible for ensuring our customers receive the best possible service, from initial contact to completion...

  • Service Advisor

    7 hours ago

    Liverpool, Liverpool, United Kingdom Arnold Clark. Full time

    We are currently recruiting for a new Service Advisor to help us at our Motorstore branch in Liverpool. Our ideal candidate will have a passion for delivering exceptional customer service and a keen eye for detail. As a Service Advisor, you will be responsible for ensuring our customers receive the best possible service, from initial contact to completion...

  • Service Advisor

    3 hours ago

    Liverpool, Liverpool, United Kingdom Jago Consultants Full time

    Our client, a leading automotive dealership in the Liverpool area, is seeking an experienced Service Advisor to join their busy Aftersales department.Key Responsibilities:Provide exceptional customer service, ensuring a positive experience for all customers.Maximize service profitability through the effective use of sales techniques and product...

  • Customer Service Representative

    5 days ago

    Liverpool, Liverpool, United Kingdom Reed Full time

    Customer Service Advisor RoleWe are seeking a skilled Customer Service Advisor to join our team at a leading legal firm in Birkenhead. As a Customer Service Advisor, you will play a vital role in providing exceptional customer service to our clients, assisting them with their claims and ensuring their journey is smooth and efficient.Your key responsibilities...

  • Customer Service Representative

    5 days ago

    Liverpool, Liverpool, United Kingdom Reed Full time

    Customer Service Advisor RoleWe are seeking a skilled Customer Service Advisor to join our team at a leading legal firm in Birkenhead. As a Customer Service Advisor, you will play a vital role in providing exceptional customer service to our clients, assisting them with their claims and ensuring their journey is smooth and efficient.Your key responsibilities...

  • Customer Service Representative

    1 week ago

    Liverpool, Liverpool, United Kingdom POSTIFY LIMITED Full time

    Customer Service Advisor Role =========================== We are seeking a skilled Customer Service Advisor to join our team at Postify Limited. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients. Responsibilities --------------- * Receive and adjudicate emergency breakdown calls *...

  • Customer Service Representative

    1 week ago

    Liverpool, Liverpool, United Kingdom POSTIFY LIMITED Full time

    Customer Service Advisor Role =========================== We are seeking a skilled Customer Service Advisor to join our team at Postify Limited. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients. Responsibilities --------------- * Receive and adjudicate emergency breakdown calls *...

  • Customer Service Representative

    4 days ago

    Liverpool, Liverpool, United Kingdom Novax Recruitment Ltd Full time

    {"title":"Customer Service Advisor","description":"Job Summary:We are seeking a skilled Customer Service Advisor to join our team at Novax Recruitment Ltd. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling incoming calls and enquiries, and signposting for services within the client.Key...

  • Customer Service Representative

    4 days ago

    Liverpool, Liverpool, United Kingdom Novax Recruitment Ltd Full time

    {"title":"Customer Service Advisor","description":"Job Summary:We are seeking a skilled Customer Service Advisor to join our team at Novax Recruitment Ltd. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling incoming calls and enquiries, and signposting for services within the client.Key...

  • Customer Service Representative

    7 days ago

    Liverpool, Liverpool, United Kingdom Novax Recruitment Ltd Full time

    {"title":"Customer Service Advisor","description":"Job Summary:We are seeking a skilled Customer Service Advisor to join our team at Novax Recruitment Ltd. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling incoming calls and enquiries, and signposting for services within the client.Key...

  • Customer Service Representative

    7 days ago

    Liverpool, Liverpool, United Kingdom Novax Recruitment Ltd Full time

    {"title":"Customer Service Advisor","description":"Job Summary:We are seeking a skilled Customer Service Advisor to join our team at Novax Recruitment Ltd. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling incoming calls and enquiries, and signposting for services within the client.Key...

Customer Service Advisor

3 months ago

Liverpool, Liverpool, United Kingdom Open Awards Full time

Open Awards

JOB DESCRIPTION

TITLE OF POST:

Customer Service Advisor

RESPONSIBLE TO:

Head of Service Delivery

STATUS:

Full-Time Permanent

Salary:

£21,996.00 per annum pro rata to 0.6

We are looking to recruit to 0.6 post.

A post would be 21 hours per week.

The hours of the post are:
Monday: 08:00-16:00

Thursday: 09:00-17:00

Friday 09:00-17:00

You will also be required to work one in 6 Saturday's between the hours on 09:00-12:30.

FUNCTIONS OF THE POST:

  • To provide efficient and effective administrative support for the Provider Recognition,
Quality Assurance & Registration and Awards processes.

  • To work with the Head of Service Delivery and Operations Officer to develop the administrative procedures for the secure award of Open Awards products.
  • To ensure continuous improvement of Open Awards administrative systems and procedures to meet the needs of our customers and regulators.
  • To provide training for Providers and staff on administrative processes and online verification.

MAIN DUTIES AND RESPONSIBILITIES:

Administration

  • To review the processes and procedures for the secure certification of Open Awards products and make recommendations for change.
  • To provide training to Providers on administrative processes.
1

  • To support the Provider Recognition, Quality Assurance, Registration and Awards process, checking accuracy of documentation received, and responding to queries.
  • Provide guidance to Providers on administrative processes in offering Open
Awards products (e.g. Badge of Excellence, Access to HE, Functional Skills

(including assessment platform)

  • Provide support/training for Providers in using the Open Awards portal.
  • Promptly process documentation received, check accuracy and record receipt on the Open Awards database. (e.g. new course/qualification requests, learner registrations, results).
  • Monitor receipt of registration and awards documentation ensuring service standards are maintained.
  • Deal with enquiries/queries from Providers.
  • Communicate changes to Providers and staff.
  • To provide a robust support network for Open Awards products and services.
  • Work with Open Awards staff to ensure customer information is effectively communicated.
  • Liaise with verifiers to ensure learners are certificated in a timely manner.
  • To record and maintain accurate data on approved Providers, courses, qualifications and learners on the Open Awards database.
  • Check the accuracy of data held for Providers and contacts.
  • Ensure valid ULN's are recorded for a learner.
  • Update accurate information for the Personal Learning Record (PLR)
  • Ensure database does not hold duplicate records for a learner.
To ensure a robust system for certification is in place:

  • Check all documentation for accuracy and validity.
  • Promptly process all verified results.
  • Produce certificates and send securely to Providers.
  • Generate reports from the Open Awards database.
  • Maintain certificate stocks.
  • To contribute towards the database development and undertake system testing on any agreed changes. Communicate changes to staff.
  • Work collaboratively with Providers and Open Awards staff to address administration issues and ensure service standards are met.
  • To work with the Clerical Administrator to provide clerical support for Open Awards and answer calls.
  • Follow Open Awards procedures accurately and reliably.
  • Present a professional approach.

General responsibilities
2

  • Maintain up to date records of activities in Quartz database in accordance with policies and procedures.
  • Work with other members of the Open Awards team to co-ordinate activity.
  • Travel to, and work from any site that the duties of the job may require.
  • Carry out any other duties as specified, from time to time by the Management Team.
  • To support the organisation's commitment to equality and diversity and to promote non-discriminatory practices in all aspects of the work undertaken.
  • It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements and with Open Awards policies, and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice, Open Awards Health and Safety policy, and the
Mission, Vision and Values of Open Awards.

There are three Customer Service Advisors.

Certain tasks will be allocated with the expectation that all Advisors will have the ability to carry out all duties listed.


Open Awards Mission, Vision and Values

Our Vision is:

To change lives through learning.

Our Mission Statement is:

To support educational achievement for all learners.

Our Values are:

  • Excellence: To exceed standards in all we do, inspire excellence in our staff,
Providers and learners, and deliver a personalised customer service that surpasses expectations.

  • Respect: To fost