Account Handler

1 week ago


Hampshire, United Kingdom Knight Square Insurance Limited Full time
Job Description

Job Role: Account Handler

Location: New Milton, Hampshire

Hours: 35 hours per week-Monday to Friday

As the Account Handler, you will be responsible for:

  • Providing customer-centric insurance solutions
  • Handling client inquiries professionally and promptly
  • Ensuring adherence to regulatory standards

Please be aware that this is a role focused on client interaction and not insurer interaction.

This position will directly report to the Insurance Manager without managing any direct reports.

Main Responsibilities

  • Managing a commercial portfolio on a daily basis
  • Coordinating with clients, brokers, and insurers for insurance contract administration
  • Creating and sending new business & renewal terms and quotes
  • Managing consumer and commercial property claims in line with regulatory requirements
  • Keeping stakeholders informed on claims status
  • Addressing client queries through various channels promptly and professionally
  • Delivering high-quality service to both internal and external customers
  • Supporting the strategic goals of Knight Square Insurance

Skills and Experience

  • Preferably educated to A-Level standard or a minimum of 5 GCSE passes, including English and Maths
  • Substantial experience in property insurance within an insurance company or brokerage
  • Thorough understanding of property insurance for commercial and consumer purposes
  • Extensive customer service background
  • Proficient in Microsoft applications
  • Strong verbal and written communication skills
  • Deep knowledge of FCA regulations related to insurance
  • Experience in people management
  • Capable of working well under pressure and meeting deadlines

Who are we?

Knight Square Insurance is a reputable broker specializing in comprehensive insurance coverage for property management companies and residents' associations. Our offerings include various insurance products tailored for homeowners, landlords, and tenants.

Why choose us?

Join a team of dedicated professionals committed to top-tier customer service and employee satisfaction. We provide a range of benefits including free parking, fruit, gym discounts, work-life balance, growth opportunities, and exclusive family-oriented discounts for health and financial security.

We value diversity and operate as an inclusive employer, recruiting based on merit.

What's next?

To apply, upload your CV and respond to a few questions. Our recruitment team will review your application. If you meet our criteria, expect to have a brief phone interview followed by an in-person interview with the hiring manager for selected candidates.


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