Retail Experience Assistant

2 weeks ago


London, Greater London, United Kingdom Japan House London Full time
The Retail Experience Assistant is an important part of the visitor-facing team at Japan House London.

Through providing exceptional standards of customer service, you will ensure that all Japan House London guests in The Shop are welcomed warmly, encouraged to learn about and engage with the products and programming content, and have a safe and enjoyable visit.


You will:

  • Provide a fivestarlevel of customer service to visitors in The Shop and The Stand
  • Deliver sales through emparting knowledge and education about Japan to visitors
  • Enhance the experience of visitors in an animated, courteous and informed manner
  • Ensure that the Health and Safety Policy is adhered to by managing visitor flow, being alert to potential hazards, and responding to a variety of needs

We are looking for Retail associates with:


  • 2+ years of experience of working in retail as a sales associate
-
Strong passion for and an understanding of Japanese culture and history would be an advantage
-
Experience of working in luxury or high-end retail:

  • High business standard English language skills are essential
  • High business standard Japanese language skills are advantageous but not essential
  • Exceptional standard of customer service through wellestablished and effective communication skills
You will need to be approachable, welcoming and attentive to the needs of all Japan House London visitors.

Extensive on-the-job training will be provided, as well as a friendly and diverse team to work with.

TO APPLY:

Job Types:
Full-time, Part-time, Temporary contract, Fixed term contract, Temp to perm

Contract length: 12 months

Part-time hours: 24-40 per week

Salary:
£11.95 per hour

Benefits:

  • Additional leave
  • Bereavement leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Referral programme
  • Sick pay
  • Store discount

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Overtime
  • Weekend availability

COVID-19 considerations:
Daily routine cleaning

Experience:

  • Retail sales: 2 years (required)

Language:

- any Japanese (preferred)

Work Location:
One location

Application deadline: 27/03/2023

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