Corporate Security Hub Senior Controller

1 week ago


London, Greater London, United Kingdom Mitie Full time

Job description

Company name:

Mitie Security / Sainsbury's 33 Holborn

Job Title:

Senior Controller (CSH)

Reporting to (position)
Security Operations Manager (SOM)

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Our values and behaviours
Delivering the exceptional, every day
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Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
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Our promise to our people: a place to work where you can thrive and be your best every day.
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Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
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Our culture - our core values and how we behave:


  • We are one Mitie:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
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We are built on integrity and trust:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
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We go the extra mile:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
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Our diversity makes us stronger:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
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Our customers' business, is our business:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

  • Logging and oversight of all CSH / ECR reported incidents from Sainsbury's Stores and SSC's via the PROTECT reporting system.
  • Ensure that all reported Sainsbury's incidents are accurately reported, reviewed and escalated appropriately.
  • Incident controller for all out of hours emergency, security and protester incidents at all Sainsbury's Corporate Locations.
  • Monitoring and oversight of CCTV and Access control systems at all Corporate Security Locations
  • Analysis of GSOC reports and escalation to stores, SSC's and relevant management.
  • Ensure all members of staff are fully conversant and compliant with the site documentation and are signed by all members of the staff.
  • Ensure all members of staff are full trained in all aspects of the security functions of the CSH & ECR and full and detailed training records are complete and up to date at all times.
  • Ensure all staff are properly inspected and in a full company uniform before the start of each shift and ensure the highest standards of dress and turnout are maintained at all times. Post visits should be conducted and recorded throughout each day.
  • Ensure that all staff correctly carry out their duties, are correctly briefed and are issued with radios and/or any other equipment as required.
  • Organise and maintain accurate rosters on workplace plus.
  • Careful coordination of staff vacation. The site must not be left vulnerable by several members of 'key personnel' being off at any one time. Staff to be forewarned of 'holiday rules' to avoid disappointment and confusion

Main duties

  • Generate daily/weekly/monthly and adhoc reports on access transactions and access provisioning to support business unit's needs and for audits checks.
  • Receiving and responding to travel advise updates and sending out welcome packs to any Sainsbury's colleague booked on the travel platform
  • Ensure all accidents and / or occurrences are correctly reported to the relevant parties, Sainsbury's Management, Mitie Security Management and other relevant parties.
  • Ensure all keys are held in accordance with BS7499 and complete key audits to determine any inconsistencies and missing keys.
  • Escalating store PSD activations to relevant parties.
  • Escalation of body cam alarms.
  • Responsible for the overseeing of all aspects of the day to day running of the CSH
  • Ensuring daily compliance checks are conducted in line with clients requirements
  • Processing New Joiners and Starters for Sainsbury's ID access cards across all Corporate Security locations
  • Oversight of checks for faulty/damaged security equipment and replenishing/repairing immediately (where client costs are involved all parties are to be informed immediately).
  • Management of Lost & Found Property for 33 Holborn.
  • Management of site Access Control System, including oversight of adding of access to passes, issuing of new staff passes and responsibility for termination and deletion of Security access passes in line with the site Joiner, Mover and Leavers process.
  • To complete a weekly management report to a high standard.
  • Uphold the vision and values of Mitie in all actions and behaviours
  • Incident controller for all out of hours emergency, security and protester incidents at head office.
  • T


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