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Agent Support Specialist

3 months ago

Crewe, Cheshire East, United Kingdom Air Products Full time
EU-UK-Crewe Millennium Gate

Job Description and Qualifications

Agent Support Role


If you're a motivated person with a passion for providing excellent customer service, and you're looking for an opportunity to learn, achieve and develop your career goals, we'd like to hear from you.


As part of our dynamic service centre where there's never a dull moment, you'll have an integral part to play in supporting customers within the Package Gas Sector of the Industrial Gas Industry.

Your role will be to support our extensive agent network who act as retail outlets for our customers, taking orders, delivering products, handle payments and much more.

The Agent Support team provide the agents with all the tools, support and advice needed so they can provide our customers with the best possible experience.

In return you'll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open progression prospects.

This is PT position Monday

  • Wednesday 22.5h

What you'll do

  • Deliver excellent service to our customers and agent partners by efficiently & confidently manageing inbound calls.
  • Use all agent contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practise.
  • Target retention of business throughthe retail channel.
  • Instigate & drive through process improvement initiatives to make us easier to do business with.
  • Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.
  • Timely and accurate administration work, including recording of full notes on all systems.
  • Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.

Key skills and experience required:

  • Passion to deliver excellent customer service
  • Maths & English GCSE (C+)
  • Confident and professional telephone manner
  • Friendly and able to communicate at all levels
  • Excellent organisation skills
  • Good working knowledge of basic computer programmes
  • Proven ability to adaptable to change
  • Team player
Previous experience in office based customer service is not essential for this role.

Holidays: 26 per annum

Onsite parking

Req No.

  • 43750BR

Employment Status

  • Part Time

Organization

  • Global Industrial Gases

Business Sector / Division

  • Industrial Gases EMEA

Region

  • Europe

Country

  • United Kingdom