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Assistant Head Housekeeper
6 days ago
Assistant Head Housekeeper
The Kingsmills Hotel is an award winning, family-owned hotel with a unique culture that recognises a positive attitude and warmth of service.
We have a history of cultivating team members into the managers of the future. We foster talent and accelerate your development through skills and salary enhancement.
We understand the challenges of balancing work with daily life commitments and are happy to discuss working patterns to support this balance.
We are currently seeking a driven, highly motivated and supremely organised
Assistant Head Housekeeper to ensure the highest standards and meticulous attention to detail are achieved throughout the Hotel, a key member of our Housekeeping team.
The Housekeeping team is a vital, dynamic and an incredibly hard-working team, with a common goal to ensure we aim to exceed customer expectations at all times.
Driving high cleaning standards and working efficiently together as part of One Team.Here's a bit more detail on what we see you doing in this role:
- You'll assist, support and supervise our Housekeeping Team
- Attending and participating in daily meetings for preparation
- Improving our standards and the quality of our service, consistently exceeding our guest expectation.
- Always warm and thoughtful, you and your team will make sure all customer requests and queries are responded to promptly, effectively and professionally
- You'll check all areas before, during and at the end of each shift, ensuring our skyhigh standards are maintained; you'll also carry out cleanliness checks across all areas of both guest and colleague facing areas
- Playing a key role in ensuring the motivation of our team, you'll work with them, involved in their buddying up, training and development. This is a very hands on role.
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way.
- Work alongside the Head Housekeeper and cover when Housekeeper is on holiday.
- As a Assistant Head Housekeeper you'll be tasked with ensuring the quality and standards of your allocated shift
- Whilst assisting with daily work assignments, you'll help to manage the work of your team members, providing clear guidance and training where necessary.
- You'll proactively respond to requests from our members and guests, going the extra mile to ensure their needs are met.
- You'll communicate maintenance requests to our Maintenance Team and follow up to ensure they are actioned.
Who we are looking for
- First and foremost, you're a friendly and outgoing team player who enjoys seeing a job well done.
- You can be trusted to work unsupervised, and you've good communication and interpersonal skills.
- You've basic computer skills, ideally in Office programmes such as Word and Excel.
- You're enthusiastic, selfmotivated and passionate about providing the very best service for our guests.
- Ideally you'll have worked in a housekeeping role before, and have supervisory experience in a quality establishment within a 4 or 5* Hotel.
What we do for you;
- Meals on shift are provided free of charge
- Uniform provided
- Free onsite car parking
- Access to discount for Accommodation.
- Complimentary use of Swimming pool and Gym for you and discount for Friends and Family
- Discount in Food & Beverage at Kingsmills and Ness Walk
- Discount in our Spa for treatments
- Long Service Awards from 5 years +
- Staff events such as Christmas Parties including one for associates children.
- Free transport if residing in Inverness area starting before 7am and finishing after 11pm
Job Types:
Full-time, Permanent
Salary:
£25,000.00 per hour
Benefits:
- Canteen
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Onsite gym
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Work Location:
In person
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