Health Navigator

1 week ago


Bristol, Bristol, United Kingdom The Orchard Medical Centre Full time
Job description (20 hours per week 4x 5 hour shifts)


We are looking for a reliable, enthusiastic person who enjoys being part of a friendly, busy and supportive team in an ever-changing customer/patient service environment.


Your role will be to ensure a professional and efficient service is provided to patients and visitors both face to face and over the telephone.


Main Duties / Responsibilities for role include:

  • To provide reception and administrative support to a team of doctors and the practice nurses
  • Take incoming telephone calls from patients and based on the information they tell you, navigate them to the most appropriate clinician (by appointment) or solution
  • Book patient appointments for doctors, nurses, physios and Pharmacists using a computerised appointment system
  • Manage and monitor the flow of patients into consulting and treatment rooms
  • Ensure that patients who need an 'urgent consultation' are seen according to agreed protocols
  • Explain practice arrangements and requirements to new patients, and ensure the registration process is completed
  • Advise patients of relevant charges for private services, accept payment and issue a receipt
  • Ensure that incoming tasks are allocated
  • Ensure reception and waiting areas are kept neat and tidy
  • Ensure that patient contact via the practice website is managed appropriately
  • Assist with the training of new Health Navigators
  • To take a lead role on various tasks delegated to you, examples being deductions, dashboard, heath promotion, registration processes; this is not an exhaustive list

Job Types:
Part-time, Permanent

Salary:
£11.44 per hour increasing after successfully passing of probation.

COVID-19 considerations:

Job Types:
Part-time, Permanent

Benefits:

  • Company pension
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Store discount
  • Employee assistance programme

Job Type:
Part-time

Pay:
£11.44-£11.50 per hour

Expected hours:
No more than 20 per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Store discount

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

Application deadline: 15/03/2024

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