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Patient Access Clerk

3 months ago

Birmingham, Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

To work flexibly within the Therapy Services Admin Team providing administrative support to the Secretarial Team, the Injection Team and the Physio Admin Team as required.

The post holder will liaise with patients, the wider Trust, clinicians and outside agencies.

Adhering to National targets supporting the delivery of RTT 18 weeks and Cancer waiting time targets in conjunction with the Trusts Patient Access Policy.

To provide administrative support within the Therapy Services Department, adhering to standard operating procedures and National targets.


To ensure patients health records, paper and electronic, are maintained to the highest standard, admission offers and appointments along with supporting correspondence are sent to patients in a timely manner and patients are dealt with effectively and efficiently when attending the Trust.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.


Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience.

We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer.

We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.


We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.

Flexible working requests will be considered.


The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

Adhere to standard operating procedures in conjunction with the Trusts Patient Access Policy at all times

Adhere to National targets for RTT 18 weeks and Cancer waiting time targets


Support the Medical secretarial MSK/Pain Team, Scheduled Care Coordinator with the administration of Injection lists and administrative tasks within the Physio Admin Team.

Patients will be contacted at agreed points in their pathway and health questionnaires conducted within strict guidelines and all information recorded accurately and issues escalated to Medical Secretaries and Team Leaders

Requests for case notes are dealt with in a timely manner

Cases notes are collected and delivered to departments as appropriate and tracked in and out of departments on PAS at all times

Ensure loose filing is amalgamated within case notes

Telephones will be answered without delay, upholding the highest standard of customer care at all times

Patients should be booked in and out of clinic in a timely fashion and clinics and ward events should be 'cashed up' at the end of each session

Photocopy and scan documents as required

Ensure cancelled admissions are recorded and escalated immediately as appropriate

Confirmations will be recorded on PAS at point of contact to the Trust

Ensure booking forms are processed on a daily basis, registered on the PAS system and the PTL/tracker updated

All admission offers and appointments must be booked on PAS/TIARA/Theatreman etc. following appropriate guidelines

Update appropriate Trust information systems as required

Liaise with patients/Medical Secretaries and clinicians on 72-hour calls and update the tracker and PTL

Communicate with other sections within the team and other departments as required

A patient focused approach will be adopted at all times

Ensure KPI's are recorded and adhered to

Work as a team, providing cover for annual leave and sickness


Participate in Trust appraisal system and attend mandatory training annually and any other appropriate training as required by the Trust.