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School Customer Service Assistant

3 months ago


Bargoed, Caerphilly County Borough, United Kingdom Chartwells - Schools Full time

Are you a team player with a passion for food and people? Do you excel in a dynamic environment? If so, then we're searching for someone like you to join us in delivering outstanding customer experiences for Chartwells on a part-time basis, contracted for 12.5 hours per week.

As a Customer Service Assistant, you will be part of a dedicated and welcoming team operating in a high-energy setting. You will have ample opportunities to advance within a company that invests in its staff, values individuality, and acknowledges and rewards employees who go the extra mile.

We believe in recognizing your efforts, which is why we provide a comprehensive benefits package including:

  • Exclusive discounts on travel with TUI, Expedia, and more
  • Savings on groceries at Tesco, Sainsbury's, Morrisons, and others
  • Access to a Digital GP for you and your immediate family, along with other healthcare benefits
  • Up to 44% off cinema tickets for the latest blockbusters
  • Regular emails featuring top discounts and savings
  • Cash rewards for every purchase that can be used across various brands
  • Free wellness, mindfulness, and exercise classes to relax and unwind
  • Ability to share discounts with friends and family
  • Contributory pension scheme
  • Career advancement opportunities through our Career Pathways and MyLearning programs

Please note: This position is contracted for 43 weeks per year.

Ready to ignite Chartwells with your enthusiasm? Here's what you need to know before submitting your application:

Your main responsibilities will include:

  • Preparing delectable, top-quality dishes that satisfy our clients and customers
  • Creating appealing food and counter displays
  • Representing Chartwells and upholding a positive brand image
  • Managing cash transactions and operating the register
  • Adhering to Food Handling & Hygiene standards
  • Following Health & Safety protocols

Our ideal Customer Service Assistant will:

  • Have a positive and proactive attitude
  • Demonstrate a strong commitment to delivering exceptional customer service
  • Excel in teamwork
  • Bring a drive to succeed in the role
  • Thrive in high-pressure environments
  • Show exceptional punctuality and reliability
  • Prioritize safety
  • Previous experience in a similar catering role is advantageous but not mandatory

Part of Compass Group UK&I, Chartwells is a leading provider of catering and support services in the education sector. For over 25 years, Chartwells has been dedicated to helping individuals in education develop healthy bodies, sharp minds, and lead fulfilling lives. Each week, Chartwells serves millions of nutritious and tasty meals to pupils and students in various educational institutions across the UK. Chartwells is committed to ensuring the welfare of children and expects all employees to share this dedication. Employment offers are contingent on successfully passing pre-employment screenings, including an enhanced DBS disclosure and Children's Barred List check. This role is exempt from the Rehabilitation of Offenders Act 1974, and applicants are required to disclose all prior convictions and cautions to evaluate their suitability for working with children.

Job Reference: com/1505/ / /BU #LI-DNP

Compass Group UK&I is dedicated to fostering an inclusive work environment where everyone has the opportunity to advance their career and be themselves. We strive to cultivate a culture that respects and embraces the diverse talents, beliefs, backgrounds, and abilities of all our team members. Our goal is for our employees to feel appreciated, achieve their full potential, and flourish - Diversity is Our Strength