Current jobs related to Night Porter - Bolton, Bolton - The Last Drop Village Hotel & Spa

Night Porter

Full-Time - 40 hours

The Role

We are currently looking for a full-time night porter who will work directly alongside the night auditor and night manager to ensure the highest levels of customer service throughout the night and resolve any issues in a quick and efficient manner.

In this role you will represent the Management during the night and provide support to the Front Office team.

Responsibilities

• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Dealing with complaints, problem solving and any other issues that may arise.
• Provide a warm, welcoming front desk service and ensure all guests needs are catered for.
• Reconcile accounts including cash.
• Investigate and resolve outofbalance accounts.
• Keep accurate financial records and ledgers.
• Perform a full site closedown ensuring the security of all areas
• Taking regular walks of the site and being proactive in handling antisocial behaviour and complaints
• Operating the Courtyard Bar from 12am onwards when required
• Completing a full bar closedown after service
• Following procedures for stock control and wastage monitoring
• Preparing and delivering cold snacks from our new room service menu
• Ensuring all function rooms are clean and presentable for viewing at all times
• Setting up conferences, functions and events to an agreed standard
• Assisting with event turnarounds and functions when necessary
• Ensuring all public areas are presentable and tidy for the following morning
• Directing guests around the site and assisting with luggage
• Setting up room service breakfast and being able to help the restaurant team with breakfast setups and dinner closedowns as and when required
• Be able to stand in as duty manager when needed

- carry out other duties and responsibilities in line with his/her post, grade, skills, knowledge and experience

• Oversee hotel operations during the night shift to ensure guest satisfaction and safety.

- coordinate Front Office activities with other departments.

• Find an effective and immediate solution to any issues that arise during the night.
• Perform end of day for the hotel and banking tasks accurately and securely.
• Run the night audit and reporting procedures.
• Have basic F&B experience which would be beneficial for the role but full training will be given.
• Holding a valid emergency First Aid certificate
• Full UK driving licence
• Be available 22:4 07:15 on any five nights per week, with nightworker experience.

In return we can offer

• Staff Uniform
• Being part of a friendly team of staff
• Meals on duty
• Complimentary use of the Leisure facilities and Gym
• Staff discount on Food and Beverage Purchased onsite
• Staff discount on the village shops
• Discounted overnight accommodation (after 6 months of employment

Health & Safety

• To ensure compliance with the Last Drop Village Hotel's Health and Safety policies.
• Understand the importance of Fire Safety.

About us

• The Hotel has 135 bedrooms
• We have 1850 Leisure club members
• The Spa has 8 treatment rooms
• The hotel has a pub, teashop, gift shop as well as restaurant and bar.
• There are 500 spaces in our carparks

Job Types:
Full-time, Part-time, Permanent

Salary:
From £10.42 per hour

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Onsite parking

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekend availability

Experience:

- hotel reception: 1 year (preferred)

Work Location:
In person

Reference ID:
LDV NT1

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