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Security Officer
3 months ago
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Company: Canary Wharf Management Limited______________
Reporting to: Security Manager - OperationsOur Culture and Values:
Working at Canary Wharf Group means working for a forward thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of everything, we work to meet their needs and exceed expectations.
Our mission is to empower our people, engage our communities and create sustainable places.
Our values help us achieve exceptional results:
Excellenc e: Commit to achieving the best with integrity
Collaboration: Make use of our vast experience and knowledge to work effectively together
Engagement: Develop our people, our communities, our stakeholders and our suitable environment and be exceptional while respecting others
Ownership: Take responsibility and pride in what we deliver. Everyone has the opportunity to make a difference.
Innovation: Embrace change and encourage innovation
Job Summary:
Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it's a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for.Starting salary for this position is £37,601.
Shift - 4 on 4 off.
Main Responsibilities:
MAIN RESPONSIBILITIES
To provide courteous, professional, and engaging customer service with a strong focus on the wellbeing and safety of all visitors to the Canary Wharf Estate, including workers, residents, families, and children. To maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public. To react to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved. Communicate effectively and empathetically in all situations. To confidently use your personal radio to communicate relevant information quickly and positively to the wider security team, fostering a collaborative and supportive atmosphere. To demonstrate care and compassion when providing assistance, especially in situations requiring first aid, prioritising the health, wellbeing, and safety of those in need. To handle difficult situations, including safeguarding intoxicated or vulnerable individuals, with a focus on ensuring their safety and promoting a secure environment. To be familiar with physical layout, tenant occupation, key personnel, building routines and all security related systems/equipment. To carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management. To follow procedures and instructions for the general safety, security, and upkeep of the Estate, with a focus on loss prevention by accident, theft, waste, or neglect. To manage and control vehicular traffic at the access points to the Estate, in recognition of the national threat level. To comply with the Security Department Instructions and Procedures, and to maintain and implement emergency procedures, logs, and records. To assist with the general good housekeeping of the Estate or specific area and ensure working areas are kept clean, tidy and all refuse and waste materials removed. To identify and take immediate remedial action in the event of a public safety hazard.What We Require of You:
We provide our Security Officers with a full and structured training process including SIA licencing, Physical Intervention, IED Awareness, Customer Service and First Aid, and more. Applicants should be:
Demonstrates a commitment to providing high-quality customer service, with a proven track record in this field or recent experience in security. Naturally inquisitive and alert, with a keen attention to detail regarding one's surroundings. Exhibits composure and the ability to remain calm under pressure. Confident communication skills with a strong interpersonal aptitude. Displays courtesy, professionalism, and diplomacy when delivering customer service. Capable of working both independently and collaboratively with colleagues. Possess proficient written and spoken English skills. Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work. Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties as necessary. Provide a verifiable 5-year work history and can account for any gaps in employment. Maintains honesty and free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974).What We Offer:
Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
