DSA Needs Assessor

2 weeks ago

London, Greater London, United Kingdom Capita Full time

DSA Needs Assessor

Disabled Students' Allowance (DSA) Needs Assessor. Location: London– Home based: Remote / Hybrid working An exciting opportunity has arisen for a Needs Assessor to join our new team of in-house Disabled Students' Allowance (DSA) assessors at Capita. Capita has been appointed by Student Loans Company (SLC) to supply Disabled Students' Allowance (DSA) services in East England, the Midlands, London, and Wales. Capita is working closely with SLC to build a new digital journey to ensure that students benefit a seamless experience, which will mean their needs are met faster. We will provide a single point of contact for around 30,000 university students each year, carrying out a range of services, from initial needs assessment, to sourcing better value, higher quality, equipment, training students to use the technology and providing on-going after care. Capita has been supplying needs assessments for DSA since 2005 under our Contact Associates brand and over that time, have assessed over 75,000 students and supported them on their learning journeys. About the Role: This role will be part of a brand-new team of in-house Disabled Students' Allowance (DSA) Needs Assessors. It will involve preparing for and undertaking Disabled Students' Allowance (DSA) needs assessment meetings and completing Needs Assessment Reports for students in Higher Education who are in receipt of Disabled Students' Allowances in accordance with the appropriate regulations, timeframes, and guidance. Two working options are available: Hybrid - a combination of online and face to face assessing (travel required but Company funded) Remote - online only. N.B. Travel may be required for both roles for client and internal meetings and when requested as per the Company guidelines. Job Description

What you'll be doing:

  • Holding a structured meeting with an individual to identify appropriate study and support strategies to facilitate participation in their study activities including, and where appropriate, Non-Medical Helper (NMH) and travel support.
  • Evaluate the suitability of, and offer advice on appropriate hardware, software, assistive technology and other aids for each individual.
  • Produce formal written needs assessment reports in an appropriate format and in accordance with relevant guidance and Key Performance Indicators (KPIs)
  • Respond to post-assessment queries received from the customer or relevant Funding Body within the required timeframe.
  • Conduct a review of a customer's needs when requested.

We create better outcomes for the business and our candidates by identifying the best, most diverse people who have the skills, values, mindset and potential to help us realise our strategic ambitions.

What we are looking for:

  • At least 1 years' proven experience in a Disabled Students' Allowance (DSA) Needs Assessor role.
  • Exemplary communication skills.
  • Excellent report writing abilities and attention to detail.
  • Extensive knowledge of the DSA funding guidance.
  • An in-depth understanding and current knowledge of a range of relevant Assistive Technology (software and hardware) and its role in addressing challenges across a broad range of disabilities, matching the features and benefits of the Assistive Technology hardware and software package recommended, to the needs of the individual.
  • Adept at working to strict KPIs and producing work of excellent quality.
  • While the role involves independent/lone working we are seeking team players keen to work collaboratively with colleagues to do their best for our customers, with an appreciation that individual performance is critical to the success of the team, reliable and dependable with sound organisational skills.

About Government Services

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.

What's in it for you?

  • A competitive basic salary
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • You'll get the chance to follow your chosen career path anywhere in Capita.

You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email at or call and we'll get back to you.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

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