Infrastructure Technical Specialist

6 days ago

Bristol, Bristol, United Kingdom Arena Group Ltd Full time

General Information:

  • City
  • Bristol
  • State/Province
  • Bristol
  • Country
  • United Kingdom
  • Department
  • Presales & Implementation
  • Date
  • Thursday, June 1, 2023
  • Working time
  • Fulltime
  • Ref# Job Level
  • Specialist
  • Job Type
  • Experienced
  • Job Field
  • Presales & Implementation
  • Seniority Level
  • Associate
    Description & Requirement:

About Xerox Holdings CorporationSummary**:

  • Technical Specialists play an integral role in providing a high quality IT support services to our customers.In addition to the above, Infrastructure Technical Specialists are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for proactive management of IT infrastructure through maintenance and monitoring. So they are able to perform the required function, it is essential an Infrastructure Technical Specialist has a high level ability to work on network infrastructure topology and support.
    Primary Responsibilities:
  • Provide level 3 support for key incidents and issues
  • Provide problem management and technical analysis
  • Maintain existing infrastructure systems
  • Perform troubleshooting & root cause analysis documentation
  • Proactively look to develop existing solutions to improve resiliency, availability, and performance
  • Ensure that systems are patched and maintained in accordance with the clients and Xerox's expectations
  • Work with the Infrastructure & Platforms Manager to ensure that any risks to availability or performance are identified
  • Work alongside and support Cloud and Virtualisation specialists to meet tight deadlines
  • Attend Customer datacentre to carry out key maintenance tasks
  • Work on longterm Training strategy for Technical Specialists
  • Develop and Maintain Knowledge Base articles
  • Raise Change Requests when necessary and represent change in CA

General Responsibilities:

  • Actively chase suppliers or resolution groups for resolution to incidents or problems
  • Maintain and monitor system and infrastructure performance across the stack
  • Provide infrastructure forecasting reports to preempt performance / capacity bottlenecks
  • Act as a technical Quality Assurance gate for design and project operational onboarding
  • Proactively identify areas for improvement in conjunction with the Enterprise Service Delivery Manager
  • Develop operational run books and knowledge base information
  • Proactively work with the client as a part of an extended technical team
  • Work as part of a team to implement/design new solutions
  • Working with 3rd line resources across ITEC to resolve or escalate problems
  • Act as an incident escalation point within in an ITIL Service Desk environment.
  • Develop & document standards for automation standardization and optimisation in all service as part
- of best practice to optimise workflows and cost efficiency

  • Identify new technologies with the Technical Design
  • Authority that could contribute to the client's technology roadmap
  • Ensure infrastructure is secure and meets security guidelines
  • Mentor team members on best practice
  • Develop and maintain run books. Ensure configuration documents are up to date
  • Ensure service processes for change, configuration and problem management are always adhered to
  • Raise Change Requests and attend Change Advisory Board where needed
  • Be professional and courteous to colleagues and the clients
  • Visit datacentre and branch offices to perform site audits

Required Experience:

  • A highlevel understanding of IT and networks.
  • Knowledge of desktop, server and printer, hardware and their components
  • Knowledge of network devices and their roles
  • At least seven years' experience working in an IT support environment
  • Proficient in the use and support of:
  • Microsoft Office
  • Microsoft Windows client
  • Microsoft Windows Server
  • Active Directory
  • DNS, DHCP
  • Microsoft Exchange


 Office 36
  • Remote Desktop
  • VMWare ESXi
  • Server Clusters and SAN topology
  • SonicWALL routers
  • HP, Dell Server, SAN and network hardware
  • Nimble SANs
  • Excellent customer facing, communication, interpersonal and presentation skills
  • Strong analytical, logical and troubleshooting skills
  • Full clean driving licence

Desired Experience:

  • Proficient in the use and support of:
  • Microsoft Office
  • Mac desktop OSX
  • Citrix XenDesktop and XenServer
  • Veeam
  • Symantec Backup Exec
  • Nimble SANs

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