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Control Room Operator

3 months ago

Tewkesbury, Gloucestershire, United Kingdom G4S Full time

Location:
Tewkesbury, United Kingdom

Salary: 12.65 hourly

Posted: 2 Aug 2023

Business Unit:
UK Secure Solutions

Contracted Hours:
Full-time

Employee Status:
Permanent

Reference: 5958

Control Room Operator
Here's a fantastic opportunity to become a Helpdesk advisor for a multinational, industry leading security firm. Are you passionate about excelling in customer service and delivering essential objectives to a large dynamic team, with a vast range of opportunities to develop not only your skills but your career too


In this role, you'll be a vital member of a friendly, experienced team in the control room for one of the largest security contracts within the UK.

This role will see you being a key point of contact working as part of a busy helpdesk environment.

In a varied shift pattern of 12 hour shifts, working 4 shifts on and 4 shifts off providing 24/7 support to our customers through reacting to work orders, taking calls and processing requests.


About the Role

  • Producing and amending Access cards for numerous sites
  • Supporting our customers through handling of calls
  • Creating and administering work orders
  • Handling of enquiries and requests from internal staff as well as for our customer
  • Point of contact for all out of hours support
  • Communicating and supporting the operations team
  • Manage Site Access systems and Alarms, then escalating any faults if needed
  • Good Desktop IT knowledge, the ability to work across multiple systems
  • Good attention to detail
  • Excellent interpersonal skills
  • Customer Focused
  • Independent Thinker
  • Ability to work to deadline, stay calm and prioritise in busy situations

In Return

  • Competitive Salary
  • Workplace Pension Scheme
  • Conclusive training programme
  • Perks at Work Employee Discount Scheme
  • Career progression and development opportunities
  • Optional Overtime


Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support.

You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.