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Change Lead

3 months ago

Reading, Reading, United Kingdom Thames Water Utilites Full time

We have an exciting new opportunity for a Change Lead to deliver a varied range of Business Resilience Turnaround projects.


In this role, you will support the development of solutions that will enable the Business Resilience initiative to deliver significant change.

Targeted investment and enhanced foundational capability, will enable Thames Water to live with asset deficit to reduce the risk of service failures and improve recovery when it occurs.


What you'll be doing as a Change Lead
This role will support the continual improvement of business resilience, including working with stakeholders to:

  • Successful delivery of strategically important change initiatives within the area of responsibility.
  • Management of the initiative plan and its deliverables, with effective sprint cadence and clear leading indicators and outcomes.
  • Manage risk issues and change in a fully transparent manner.
  • Support the design, development, delivery and management of communications and training.
  • Conduct quality assurance reviews on inflight change initiatives to assess change management delivery or diagnose issues.
  • Support managers and leaders in their role in successfully delivering change.
  • This is a hybrid role with base location of Clearwater Court in Reading.

What you should bring to the role

  • A great team player with the ability to work collaboratively.
  • Have a full valid driving license as you will have to travel across the Thames Water catchment area.
  • You'll have a proven track record of delivering business change and will be able to demonstrate a strong external customer service ethic.
  • Being an excellent communicator, both written and verbal at all levels you will be an effective leader and influencer, able to liaise and negotiate with stakeholders both internal and external.
  • Experience working within a matrix management.
  • Endtoend experience in designing and delivering change and embedding into business as usual.
  • Strong stakeholder management skills can demonstrate evidence of developing and maintaining strong and effective relationships with internal stakeholders at all levels in an organisation.

What's in it for you?

  • Competitive salary up to £60,000.
  • Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)


 Contributory pension
  • Defined Contribution
  • Maximum of 12% 2x employee contribution.


 Personal Medical Assessments
  • Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?


At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive.

Water is life's great leveller. Every living thing needs it, every single day.

From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers.

We must keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever.

Are you ready to play your part?

Working at Thames Water**At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.


We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge.

We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers.

As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador.

Full training will be given for what is undoubtedly an incredibly rewarding experience.

It's also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.