Business Support Officer

2 weeks ago


Halifax, Calderdale, United Kingdom Leaf Recruitment Services Ltd Full time
Our client based in Halifax Town Centre require several enthusiastic people to join the team as Business Support Officers.
Monday to Friday 37 hours per week

Duties:

  • Provide accurate, timely and comprehensive Business Support Work to Service Managers,
Colleagues and Staff located in Service Teams.

  • Develop an understanding of the processes required to provide Business Support in accordance
with the Corporate Standard adhering to the relevant quality standards.

  • Organise own work on a daily basis and work unsupervised and/or as part of a team.
  • Undertake training opportunities to maintain or improve performance.
Although specific tasks undertaken on a daily basis will vary depending upon the role, staff
may be required to complete the following Key Tasks.

  • Maintain up to date accurate information on manual and computerised files, lists and records.
  • Input, update and maintain manual and computerised records/systems for internal and 3rd party
systems.

  • Access and retrieve information from manual and computerised systems, manipulate/correct
data and provide reports within agreed timescales.

  • Provide diary management of multiple diaries, ensuring that Service Managers and senior
colleagues' time is managed in an efficient and effective manner.

  • Filter and direct incoming queries from internal/external customers where they can't be resolved
at first point of contact and identify and redirect urgent/sensitive matters accordingly.

  • Deliver training on various systems as required and support the induction process for new
employees.

  • Provide information, facts and detail and make decisions to enable external/internal customers to
access services.

  • Maintain and report financial information.
  • Be responsible for the planning and co-ordination of meetings and events, booking venues,
circulating agenda papers, minute taking, and ensuring any follow up actions arising from
meetings are progressed.

  • Support the introduction of new office technology, information systems and working practices to
improve service delivery.

**Skills: **IT Skills
Verbal and written communication skills
working to deadlines

**Qualifications: **C/4 or above in GCSE English
Ability to use Microsoft office software

**Keywords: **Customer service
admin
clerical

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