111 Health Advisor

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Totally Full time
We have full and part time roles available with shift patterns covering 20 hours to 37.5 hours per week.

NHS 111 is available to patients 24 hours a day, 365 days a year, our teams help patients to get the right advice and treatment when they need it.

Using specialised support systems, you will undertake health assessments to signpost patients to the most appropriate service to meet their needs.

All successful applicants undertake a, fully paid 4- 6-week training course. Training courses are all full-time hours (37.5 hours per week).

The initial 3 weeks are classroom based, following which, you will be working within the Contact Centre alongside a dedicated, accredited coach to provide you with the skills you need to excel at the role.

Once you are working independently you will be allocated your rotas according to your contracted hours.

What you can expect to do:

  • Assess patients 24/7 and refer to appropriate services, this could include;
  • Referrals to an Emergency Department or an Urgent Treatment Centre
  • Requesting an ambulance for those patients who have life threatening symptoms
  • Managing calls from patients with Mental Health concerns
  • Making an appointment with GP and dental services
  • Signposting patients to pharmacies or other local services
  • Arranging selfcare and home management advice

What we're looking for:

You do not need to have previous experience within healthcare.

What we look for are the qualities that ensure our staff are excellent communicators, able to remain calm under pressure and deliver great service with care and compassion.


  • 3 GCSE grade C or above (including English) or equivalent relevant workbased experience
  • Fluent spoken English language
  • Experienced and competent in using IT software and packages
  • Excellent verbal and written communication skills
  • A professional, caring empathetic attitude
  • Calm under pressure and able to manage challenging situations sensitively
  • Minimum age is 18.

What you'll get:

  • Salary up to £25,962; dependent on hours worked.
  • 33 days annual leave inclusive of bank holidays (pro rata) plus the option to purchase additional days
  • 6% employer pension contribution
  • Share Save scheme
  • Continuous career development and access to group wide vacancies across the UK
  • Employee Assistance Programme, including:
  • Virtual GP service providing 24/7 GP appointments
  • WeCare wellbeing programme
  • Refer a friend
  • Death in Service
Working Hours and Shift Times
hours per week
24/7 rostering
Shift lengths do not exceed 10.5hrs, including weekend work

  • 35 or 37.5 hours per week
Rostered between 13:30-00:00

4 or 5 shifts per week. Various rotations, including weekend work.

  • 25hrs or 30hrs per week
Rostered between 14:00-23:00

30hr contract is 4 shifts per week, 25hr contract is 3 shifts. Various rotations, including weekend work.

  • 20hrs per week
Rostered between 17:00-00:00 on Weekdays and between 06:00-22:00 on weekends.
2 or 3 shifts per week. Various rotations, including weekend work.

  • 20hrs per week
Rostered between 06:00-22:00.

2 or 3 shifts per week. Various rotations, including weekend work.

  • 20hrs per week
Rostered between 06:00-22:00 every weekend and every Monday.
2 or 3 shifts per week. Working every Saturday, Sunday and Monday.

  • 16hrs per week
Rostered between 06:00-22:00 every Saturday and Sunday.

  • Compliance checks
Diversity at Totally
You will be joining a diverse and hugely welcoming team that reflects the communities we serve.

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and empowering them to contribute fully at work.



  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hallam Medical Full time

    Posted 03 February 2023 by FinnHallam Medical is excited to offer Pathways Qualified 111 Clinical Advisors the opportunity to support an NHS 111 service in Newcastle, in a twilight-specific role.We look forward to hearing from NMC Registered Nurses and HCPC Registered Paramedics who are Pathways Trained to join our team of dedicated 111 Clinical Advisors.In...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hallam Medical Full time

    Posted 01 March 2023 by RachelHallam Medical is excited to offer Pathways Qualified 111 Clinical Advisors the opportunity to support an NHS 111 service in Newcastle, in a twilight-specific role.We look forward to hearing from NMC Registered Nurses and HCPC Registered Paramedics who are Pathways Trained to join our team of dedicated 111 Clinical Advisors.In...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hallam Medical Full time

    Posted 06 January 2023 by FinnHallam Medical has fantastic opportunities for Pathways Qualified 111 Clinicians to support an NHS 111 service in Newcastle, in a twilight-specific role.We are searching for NMC Registered Nurses and HCPC Registered Paramedics who are Pathways Trained to join our team of dedicated 111 Clinical Advisors.In this twilight role, you...

  • People Advisor

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Connect Health Full time

    Job details:Job reference REQ001281Date posted 15/02/2023Application closing date 01/03/2023Location Newcastle upon TyneSalary- up to £30,000Package BlankContractual hours 37.5Basis Full timeJob category/type Human ResourcesPeople AdvisorFull Time, PermanentUp to £30,000Newcastle - Hybrid 2-3 days working from homeConnect Health is a business that's all...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Irwin & Colton Full time

    Interim Health, Safety and Environment Advisor 12-month FTCNewcastle£50,000 plus Excellent benefits We've been engaged by a well-established chemical manufacturing company to secure an Interim Health and Safety Advisor to help with a selection of key projects across the HSE Function. The role will report to the Head of Health and Safety. The successful...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Connect Health Full time

    Job details:Job reference REQ001609Date posted 13/03/2024Application closing date 21/03/2024Location Newcastle upon TyneSalary- £22,260Package BlankContractual hours 37.5Basis Full timeJob category/type Administration & Customer ServiceCustomer Service Advisor (HEOF470):Job descriptionCustomer Service Advisor£22,260 rising in April + BenefitsQuorum...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Connect Health Full time

    Job details:Job reference REQ001356Date posted 06/04/2023Application closing date 20/04/2023Location Newcastle upon TyneSalary BlankPackage- £21,450 per annum + Excellent BenefitsContractual hours 37.5Basis Full timeJob category/type BlankCustomer Service Advisor (Patient Care Advisor)£21,450 per annum + Excellent BenefitsQuorum Business Park, Newcastle...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DM Safety and Health Services Ltd Full time

    Health & Safety Advisor / Trainer (House Building) - North EastThe CompanyDM Safety & Health Services are an independent National Heath & Safety Consultancy based in the North West. Founded in 2008, the company has grown rapidly by delivering quality HSE services across many sectors.Due to our continued growth, an opportunity has arisen to expand our team of...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Flame Health Full time

    Optical advisor Jobs NewcastleOptical advisor Jobs Newcastle upon TyneFlame Health's Optometry division have a unique exciting opportunity for a confident and experienced Optical Assistant to join this Boutique style independent optical practice based in the Newcastle area.Our client are one of the most respected independent practices in the North East and...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom OH Medical Recruitment Ltd. Full time £50,000

    OH Medical is currently seeking an experienced Lead Occupational Health Advisor to join a leading Occupational Health provider, in a Full or Part -Time Hours) Permanent role in Newcastle. This exciting opportunity will see you working in an in-house public sector department delivering a first-class Occupational Health Service. The Role: This is the...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Totally Full time

    The newly formed Totally Urgent Care Division, following the integration of Vocare and Greenbrook, is a leading provider of national urgent care services.We are currently recruiting skilled 111 Clinicians from across the U.K. to work remotely from home to provide outstanding clinical care for all our patients across the country and support our National...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom gel Resourcing Ltd Full time

    Senior Occupational Health Advisor - Newcastle A leading client of ours is looking for a Senior OHA in Newcastle, 4-5 days per week with the option of hybrid working if full-time. The role will be the full remit to include including performance and attendance management, Pre-placement, safety critical medicals and immunisations. This is an excellent...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Vita Health Group Full time

    We have an excellent opportunity in our Newcastle NHS IAPT service for an Employment Advisor. This is a key role providing support and advice to our service users to help them retain, regain or return to employment.


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Connect Health Full time

    Main Purpose of RolePatient Care Co-ordination (PCC) is the face of Connect Health handling inbound and outbound calls from patients, clinicians and GP surgeries covering a range of queries such as registration of patients, booking and amending physiotherapy appointments as well as coordinating the administrative pathways to ensure that we provide a...

  • Hseq Advisor

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Navartis Full time

    HSEQ AdvisorAn opportunity to join the UK's leading Train Maintenance company who specialise in light & heavy maintenance across six different depots within the UK. This role is pivotal in assisting and supporting raise the health and safety standards and compliance across the depots and offices by actively encouraging and facilitating engagement and...

  • Health, Safety

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Anchor Full time

    Job Title: Health, Safety & Fire Advisor (Care)Location: Home based with travel throughout the North East & YorkshireSalary: up to £40,000 (depending on experience) plus £5,800 Car allowanceContract Type: 12 Month Fixed Term ContractHours:37.5 per weekAbout the role:As the Health, Fire & Safety Advisor covering the North East and Yorkshire areas, you will...

  • People Advisor

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Ltd Full time £29,640

    Our client is a Sunderland based charity who are looking for a HR Advisor to join the team for a 6 month FTC. Main purpose Reporting directly into the Head of People the role is the ideal opportunity for an immediately available HR Coordinator or HR Advisor that is looking for a new challenge. The role is responsible for providing high quality advice,...

  • Send Advisor

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NCG Full time

    Central Support Service at Newcastle College is looking to recruit SEND Advisor to be part of the SEND Support Team. The role will involve supporting learners who have Mental Health and Wellbeing support needs.The role will involve managing a caseload of allocated learners to ensure their learning needs are met through carrying out an assessment of learning...

  • Parts Advisor

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom George Jax Limited Full time

    Parts Advisor needed in Newcastle upon Tyne (NE12) Main dealer, with market leading basic salaries and OTs Exceptional working environment and excellent managementAbout Our ClientMy client is part of a large HGV dealer group with multiple sites across the UK - providing sales and aftersales for their specific market.Parts Advisor. The job will entail...

  • HSE Advisor

    1 week ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Technical Full time

    Rewards & Benefits on Offer;Permanent Contract.Immediate Start Available.Free On-Site Parking.Pension Scheme.Holiday Entitlement.Stable & Growing Organisation.MTrec's New Opportunity;MTrec Technical are proudly representing our prestigious manufacturing client, based in North Tyneside, by recruiting a permanent HSE Advisor to join their team. A successful...