Identity Governance and Administration

2 weeks ago

London, Greater London, United Kingdom Motability Operations Ltd Full time

About The Role:


The Identity & Access Management (IAM) team is responsible for ensuring that access for all Motability Operations (MO) employees and customers is correct and appropriate and that they can access what they need, when they need.

Within the IAM function, there is the IDaaS team responsible for customer identities, SSO and MFA and there is the IGA team which is responsible for internal employee access management and governance.

This role is leading the IGA team and reporting into the IAM Team Manager.

Role responsibilities:

  • Manage the daytoday activities of the IGA team and team development
  • Ensure regular recertifications are done to ensure users' access rights and privileges match those of the authorisation model; reconciling and resolving conflicts as required
  • Provide feedback and prepare proposals for IAM Manager on SML processes that could be beneficial
  • Monitor, validate and prioritise incoming work requests and allocate these tasks to team members
  • Assure delivery of the IGA project
  • Create and maintain IGA processes
  • Working alongside the project as a business and IAM SME to create new automated processes
  • Working closely with the business to define processes to ensure they meet current guidelines and are fit for purpose
  • Being a champion for IAM and Cyber Security, engaging with the business on IAM policies and ensuring they adhere to them
  • Execution and management of the Starter, Mover and Leaver (SML) process for permanent, temporary, Third Parties, and contract staff.
  • Management of time bound events, such as holiday cover, temporary access, testing, auditing and contractors
  • Creation and maintenance of RBAC's and Privileged Access Management across MO
  • Being the main point of contact for the IGA team
  • Mentoring and coaching the IGA team to develop skill sets
  • Being an escalation point for the business
  • Working alongside the Identity and Access Manager to create the IGA strategy and to execute this

About You:

You will have gained the following skills/experience:

  • Experience in providing identity and access security guidance, assurance, and technical consultancy
  • Experience managing an IAM team
  • Thought leader to the broader IAM team for identity and access security
  • Good technical knowledge and experience across Microsoft platforms and identity technologies. (e.g. Azure, SailPoint, Saviynt)
  • Experience in identifying, recommending and implementing appropriate mitigating controls for identity and access risks or noncompliances
  • Demonstrate enthusiasm and willingness to proactively share knowledge for identity and access across the business
  • Selfstarter with desire to continue to learn/improve security knowledge and expertise.
  • Excellent communication skills and ability to appreciate customer perspective.
  • Flexible and able to prioritise multiple activities while working at pace
Minimum Criteria

  • Experience in providing identity and access security guidance, assurance, and technical consultancy
  • Experience managing an IAM team
  • Excellent communication skills and ability to appreciate customer perspective

About The Company:

Motability Operations is a unique organisation, virtually one of a kind.

We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK.

Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included.

We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.


Our values are at the heart of everything we do, and our people demonstrate these values:

  • Empowerment
  • Empathy
  • Inclusion
  • Forward thinking
  • Excellence
As a Motability Operations team member, the benefits you can expect are:

  • Competitive salary and discretionary annual bonus
  • 15% noncontributory pension (9% noncontributory during probation period)
  • Private healthcare
  • 28 days holiday in addition to bank holidays
  • Life assurance
  • Voluntary benefits such as dental insurance and gym membership
  • Cycle to work scheme
  • A flexible working arrangement between home and the office


At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.

We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or ge

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