Head Waiter/head Waitress

2 weeks ago

London, Greater London, United Kingdom Hana Consulting Full time
Hana Consulting is helping an upscale Central London based 5-star Hotel recruit a Head Waiteress or Waiter

Could it be you?

POSITION:
Head Waiter / Waitress

SALARY:
£31, 129

DEPARTMENT:
Food & Beverage

REPORTING TO:
F&B Manager, Restaurant Manager, Assistant Restaurant Manager, Assistant Head Sommelier

RESPONSIBLE FOR:
Junior Head Waiters, Sommelier, Bartender Commis Waiters

Job Purpose

  • To ensure the effective running of the shift.
  • To maintain the highest standards of service and hospitality at all times.
  • To function as part of a team that is beneficial to the F&B Team

Responsibilities:

  • To arrive on duty in accordance with the roster and the Standards of Appearance as lay out in the Employee Hand book.
  • Deputise for Managers in their absence.
  • Liaise with the Managers on a daily basis, as to requirements or changes of the daily operation eg staffing, table plans, and layup, menu and standards.
  • Daily liaise with chefs with regards to changes in the menu, daily availability and Allergens for the daily specials
  • Assist in welcoming and seating of guests when required.
  • Supervise restaurant & bar service throughout, ensuring unnecessary delays are minimised.
  • Assist and supervise members of staff in order to provide a good standard of service.
  • Demonstrate and maintain high levels of customer service.
  • Ensure that all bills have been paid.
  • Ensure revenue reconciliation is correct and complete at the end of each shift in absence of a Manager.
  • Ensure restaurant is correctly set up for each shift to the required standard.
  • To supervise all preparation and service of customer needs
  • To coordinate the kitchen and the service during meal service
  • To be fully conversant with the menu and wine list
  • To ensure that employees carry out the daily mis en place, cleaning schedule and to maintain the operation to the highest standard
  • Ensure that all staff arrives for work on time and in accordance with the Employee Handbook.
  • To meet the shift patterns based on the rota according to the business needs
  • To effectively handle customer complaints and refer to manager any complaints from guests as soon as possible.
  • To check guest's identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • To take equal responsibility for training within the department in liaison with the managers.
  • Ensure hotel rules are adhered to at all times.
  • To ensure that a friendly, efficient and courteous service is provided at all times.

BENEFITS:

  • Holidays increasing to 33 days (including Bank Holidays)
  • Additional day's holiday for your birthday
  • 50% discount in our restaurant, café and bar
  • Life Assurance
  • Pension Discounted Gym Membership
  • Cycle to Work Scheme
  • Season Ticket Loan
  • Free meals whilst on duty
  • Ongoing training and development
  • Career progression
  • Social events
  • Annual appraisal

Job Types:
Full-time, Permanent

Salary:
£31,129.00 per year

Benefits:

  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Life insurance

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Reference ID:

SCAW

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