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Call Centre Agent
1 week ago
Contact Centre Agents in Redhill area.
JOB LOCATION:
Office based in
**Redhill
- Parking available onsite**
HOURS:
Full time 37 hrs p/w (9 -5 Monday to Friday)
Start ASAP
Temp to perm
PAY RATE PAYE:
£12.50 p/h
INTERVIEW PROCESS:
Face to Face - Redhill Office
The role is Temp to Perm dependant on performance in the first 12 weeks
Benefits for you:
- Weekly pay
- Auto enrllment into pension scheme
- Accrued holiday hours
- WTW Star of the Quarter
- Quarterly Team Events
- On the spot reward scheme
The Role:
Performance Objectives:
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes
- Provide support to the administration team
- Support team members during busy periods
- Work as part of an effective team
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the brand
- Make outbound calls when required
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets
- Pass at C or above for Maths and English Language at GCSE or equivalent
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude.
Up to 33 days holiday
Flexible working - Hybrid
A contributory pension scheme
Ongoing training and career development
Employee recognition scheme
The Next Stage
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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