Call Centre Agent

1 week ago


Redhill, Surrey, United Kingdom Blue Arrow Full time
Blue Arrow is currently recruiting for a Willis Towers Watson

Contact Centre Agents in Redhill area.

JOB LOCATION:
Office based in
**Redhill

  • Parking available onsite**

HOURS:
Full time 37 hrs p/w (9 -5 Monday to Friday)

Start ASAP
Temp to perm



PAY RATE PAYE:
£12.50 p/h




INTERVIEW PROCESS:
Face to Face - Redhill Office

The role is Temp to Perm dependant on performance in the first 12 weeks

Benefits for you:

  • Weekly pay
  • Auto enrllment into pension scheme
  • Accrued holiday hours
  • WTW Star of the Quarter
  • Quarterly Team Events
  • On the spot reward scheme

The Role:

Performance Objectives:

  • Forward on escalated calls in the correct manner
  • Maintain and develop knowledge of pension schemes
People

  • Provide support to the administration team
  • Support team members during busy periods
  • Work as part of an effective team
Clients

  • Answer the phones and respond to members queries to set service standards
  • Provide an efficient, professional service to meet all client/members' needs and to promote the brand
  • Make outbound calls when required
Financial

  • Hit individual (KPI of 50 calls per day) and team targets
  • Ensure timely completion of timesheets
Essential

  • Pass at C or above for Maths and English Language at GCSE or equivalent
  • Able to work to a high level of accuracy
  • Able to work well under pressure and meet targets
  • Interpersonal skills to include good written and verbal communication
  • Computer literate
  • Excellent customer service skills and a positive, customer focused attitude.
A highly competitive pay structure

Up to 33 days holiday

Flexible working - Hybrid

A contributory pension scheme

Ongoing training and career development

Employee recognition scheme

The Next Stage


Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



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