Retail Style Advisor

2 weeks ago

London, Greater London, United Kingdom ME+EM Full time

Job Role:
Selfridges Retail Style Advisor

Reporting to:
Concession Manager

Location:
ME+EM Selfridges Concession, London

Contract type:
Full time, 37.5 hours per week

ME+EM Culture
ME+EM is one of the UKs fastest-growing luxury fashion brands.

As a direct-to-consumer business we operate in a truly multi-channel sense with six London stores, as well as concessions in Harrods and Selfridges, supporting a rapidly expanding global digital business.

In the past 12 months sales have more than doubled to over £50m, and we now sell in more than 75 countries.

We are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and aren't afraid to take risks.

Everyone contributes to our success at all levels, and that's precisely what makes being a member of the team so rewarding.


Our goal is to make ME+EM as diverse and inclusive as we possibly can and so, with that in mind, we have put into place processes and targets to help us achieve that goal.

We make sure everyone has a voice with annual engagement surveys, employee-led committees, focus groups and quarterly town hall meetings.

We pride ourselves on being approachable, supportive, and welcoming and ensure that everyones hard work is rewarded.

About you:

  • Experience working in a fast paced, high volume environment
  • Have a genuine passion for fashion and providing outstanding customer service

Your Responsibilities:

  • Provide the best experience through speed and accuracy.
  • Ensure you represent the brand at all times by following the company dress code.
  • Continually improve product knowledge and research products online.
  • Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
  • Promoting one business mindset.
  • Be confident in building organic and longlasting relationships with customers.
  • Carryout personal styling sessions with confidence.
  • Confident with styling, outfit building and recommendations.
  • Escalate customer complaints to the management team.
  • Awareness of opening and closing duties and support when necessary.
  • Be confident with till functions.
  • Process transactions, refunds and telephone orders confidentially.
  • Understanding the importance of data collection and ensuring GDPR is adhered to.
  • High level of telephone etiquette.
  • Maintaining store visual merchandising standards.
  • Replenishing stock and keeping the shop floor clean and tidy.
  • Assist with deliveries and stock recalls.
  • Being responsible for own H&S and ensuring H&S processes are followed in store.

Employee Benefits:

  • 25 days annual leave + 8 bank holidays and a day off to celebrate your birthday
  • Discretionary annual bonus scheme
  • Generous Staff Discount of up to 70% off and Sample Sales
  • Generous Friends and Family discount
  • Company Pension Scheme following completion of probation
  • Employee Assisted Program (EAP) offering annual health checks, financial wellbeing support and physical and mental wellbeing services
  • Length of Service Award
  • Employee referral incentive
  • Monthly social and wellbeing events, annual summer, and Christmas parties
  • Mental Health Awareness and First Aid training
  • Cycle to work scheme
  • Volunteer day
  • Tech Scheme with Curry's PC world
  • Annual Eye Care Voucher for a free eye test and money off glasses with Supersavers
  • Real Living Wage Employer
  • Enhanced maternity and paternity package after 2 years of service

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