Operations Supervisor

2 weeks ago


Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

Salary: £32,916
Shift Available: Days (with flexibility)

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation.

Your Tasks


• Leading and managing and team to achieve and exceed SLAs

• Distributing work orders and ensuring the workload of the employees

• Steering, coordinating, and implementing processes as well as planning the daily business activities

• First point of contact for all process and technical faults and forwarding of reports to the involved departments

• Identifying issues or problems and initiating corrective measures and success control

• Ensuring SLA compliance

• Working in the SAP system

• Participating in resource planning (staff and infrastructure)

• Creating and evaluating reports

• Ensuring the quality and service level specifications

• People management activities

Your Profile

· Experience of working with computerised systems
· Experience and understanding of working in a temperature-controlled environment an advantage
· Able to demonstrate reliability, good time management and organisation skills
· Good written and verbal communication.
· Good numerical skills and record keeping skills.
· Able to demonstrate excellent attention to detail.
· Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.
· Strong customer focus.

We Offer


• 25 days annual leave with the option to purchase up to an additional 5 days

• Pension contribution

• A life assurance policy that pays out 4 x Salary

• Employee Assistance Programme that provides you with confidential support, information, and advice to help you

• Employee Discount Scheme through Treats

• Free car parking


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