Service Request Designer

7 days ago

Dumbarton, West Dunbartonshire, United Kingdom BT Full time
Service Request Designer

Job Req ID:9654
Posting Date:11-Jan-2023
Function:Service
Location:Cardross, Dumbarton, United Kingdom
Salary:£30,000 + Benefits
About BT

  • BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission.

Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


This role can be based in the following locations:
Bristol, Reading or Dumbarton

About this role:

  • You'll be responsible for delivering a workable & efficient design / networking solution, to enable successful delivery of complex secure national infrastructure, for our Defence contract within Enterprise Managed Service (EMS). By working collaboratively across all defence teams, you'll help ensure successful fulfilment of orders, delivered proactively within agreed timeframes, and achieve our customer's expectation of service excellence.
    You'll have the following responsibilities:
  • Producing complex design solutions that meet the customer's requirement & clearly communicate the requirements of the service to be provided
  • Designing solution to detail equipment, components, networks services, cabinet layouts, connectivity diagrams, and field team work instructions
  • Identifying and communicate risk, in respect to any impact on delivery within customer SLA's
  • Supporting the implementation of new technologies onto the secure defence infrastructure
  • Working closely with customers, suppliers & stakeholders, maintaining the customer experience
  • Tracking & update asset management databases with implemented design change
  • Working to agreed operational performance measures, whilst maintaining the appropriate level of product, network & system knowledge for the role

You'll have the following skills and experience:

  • Good IT Literacy skills. (MS Office) Able to manipulate data, prepare documents and presentations
  • Use of Microsoft Visio (preferred)
  • Prioritisation of complex workloads, dealing with multiple complex orders
  • Ability to work both independently & collaboratively with internal / external customers
  • Customer focused & result driven

Benefits:

  • At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but more than that you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

  • 22 days annual leave (plus bank holidays)
  • Generous pension scheme
  • BT Share Plan
  • Discounted BT products including TV, Broadband and Mobile
  • Flexible working arrangements

Further Internal Advertising

5 Key Skills:

  • Good IT Literacy skills. (MS Office) Able to manipulate data, prepare documents and presentations
  • Prioritisation of complex workloads, dealing with multiple complex orders
  • Ability to work both independently & collaboratively with internal / external customers
  • Customer focused & result driven

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive.

our focus is simple:
be the global provider-of-choice for managed network and IT infrastructure services.

  • Mechanical Engineer

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom Aggreko Full time

    Job Description We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We're looking for a Senior Mechanical Engineer based out of our Dumbarton Production Facility...

  • Senior Mechanical Engineer

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom Aggreko Full time

    We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We're looking for a Senior Mechanical Engineer based out of our Dumbarton Production Facility in charge to...

  • Medical Receptionist

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom Alcluith Medical Practice Full time

    We have an exciting opportunity for a part-time experienced Medical Receptionist to join our friendly team at Alcluith Medical Practice in Dumbarton Health Centre. The practice has 3 GPs, 1 Advanced Nurse Practitioner and the Admin team, and has a list size of around 2,500 patients.Core tasks for this front facing role will involve dealing with patients both...

  • Bus Driver

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom McColl's Travel Ltd Full time

    We are a small, friendly and professional team looking to recruit full time service bus drivers. Based at our Dumbarton Depot (just 20 mins from Glasgow), you will work in an established family business with over 50 years experience in the bus industry where management listen and care for your needs as best we can.We operate services throughout Dumbarton,...

  • Mechanical Engineering Lead- Power Generator/ Low Emission Generators

    6 days ago

    Dumbarton, West Dunbartonshire, United Kingdom Aggreko Full time

    We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We're looking for a Mechanical Engineering Lead- Power Generator/ Low Emission Generators based out of our...

  • Lead CAD Engineer

    3 weeks ago

    Dumbarton, West Dunbartonshire, United Kingdom Aggreko Full time

    We're the global leader in providing energy solutions that help businesses grow and communities thrive.We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We're looking for Lead CAD Engineer based out of our Lomondgate (Dumbarton) facility as part of our Engineering...

  • Placemaking Co-Ordinator

    1 month ago

    Dumbarton, West Dunbartonshire, United Kingdom West Dunbartonshire Council Full time

    Job DescriptionWest Dunbartonshire Council is a leading Scottish Council in its approach to support high quality placemaking. An exciting opportunity has arisen to act as a "Place Champion " for the Council embracing and advocating a place based approach and delivering on the outcomes of NPF4 in achieving health and well-being, reducing inequality and...

  • Front of House Lead

    4 weeks ago

    Dumbarton, West Dunbartonshire, United Kingdom Sodexo Group Full time

    As a Front of House Leadat Sodexo in Chivas Brothers Kilmalid. Stirling Road, Dumbarton, Scotland,G82 2SS, you will provide a warm welcome and make that all-important first impression to our colleagues and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact within a prestigious corporate setting. Join Sodexo...

  • Front of House Lead

    3 weeks ago

    Dumbarton, West Dunbartonshire, United Kingdom Sodexo Group Full time

    As a Front of House Leadat Sodexo in Chivas Brothers Kilmalid. Stirling Road, Dumbarton, Scotland,G82 2SS, you will provide a warm welcome and make that all-important first impression to our colleagues and visitors. This is your chance to show your 5-star customer service skills and make a meaningful impact within a prestigious corporate setting. Join Sodexo...

  • Trainee Bus Driver

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom McColl's Travel Ltd Full time

    Fancy a change? We have excellent opportunities for trainee bus drivers based at our Dumbarton Depot. Working with an established family business with over 50 years experience in the bus industry where management listen and care for your needs as best we can.McColl's will provide training through our partner (GTG in Glasgow) to gain your PSV Licence worth...

  • Trainee Bus Driver

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom McColl's Travel Ltd Full time

    Fancy a change? We have excellent opportunities for trainee bus drivers based at our Dumbarton Depot. Working with an established family business with over 50 years experience in the bus industry where management listen and care for your needs as best we can.McColl's will provide training through our partner (GTG in Glasgow) to gain your PSV Licence worth...

  • Project Engineer

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom Pernod Ricard España SA Full time

    Your Manager: Engineering Projects Manager Team: Manufacturing, Engineering Location: Dumbarton Be part of something big We are Pernod Ricard, a leading company in the global wines and spirits industry with over 19,000 employees globally. We own 16 of the world's top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand...

  • Sessional Care Worker

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom Ben View Resource Centre Full time

    Job Title:Sessional Care WorkerThis post will be on an as and when required basis to cover periods of staff absences, training etc. The bathing service is provided between the hours of approx 8.00am to 1pm Monday to Friday.It is essential that you have your own car and a clean current driving license.Main Duties:1. To assist users to dress/undress2. To...

  • Registered Nurse

    3 weeks ago

    Dumbarton, West Dunbartonshire, United Kingdom Appoint Healthcare Full time

    Registered Nurse - Care home in Dumbarton - up to £49,400 per annum Location: Dumbarton , DumbartonshireCare Categories: Dementia, Learning disabilities, younger adults Salary: £21.13 to £21.63 per hour (up to £49,400 per annum based on full-time hours)The actual rate of pay will be within these advertised bandings and will be dependent on your ability...

  • School Bus Driver

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom McColl's Travel Ltd Full time

    Must have a PCV (Bus) Licence in order to apply.Job PurposeWe are small, friendly and professional team looking to recruit a school term time bus driver. Based at our Dumbarton Depot, you will work Monday to Friday schooldays for 20 hours per week.All drivers will be fully route learned and trained. We have an excellent working environment with a work place...

  • School Bus Driver

    6 days ago

    Dumbarton, West Dunbartonshire, United Kingdom McColl's Travel Ltd Full time

    Must have a PCV (Bus) Licence in order to apply.Job PurposeWe are small, friendly and professional team looking to recruit a school term time bus driver. Based at our Dumbarton Depot, you will work Monday to Friday schooldays for 20 hours per week.All drivers will be fully route learned and trained. We have an excellent working environment with a work place...

  • Sales & Marketing Manager

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom Innova Nanojet Technologies LTD Full time

    Job Title: Sales & Marketing Manager - UKInnova NanoJet Technologies, Ltd. is a Glasgow-UK-based fast-growing technology and product company at the forefront of innovation. We design, manufacture and market ultra-fast and highly effective air cleaning and disinfection system products underpinned by our disruptive platform nanojet technologies.Innova Nanojet...

  • Sales & Marketing Manager

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom Innova Nanojet Technologies LTD Full time

    Job Title: Sales & Marketing Manager - UKBe one of the first applicants, read the complete overview of the role below, then send your application for consideration.Innova NanoJet Technologies, Ltd. is a Glasgow-UK-based fast-growing technology and product company at the forefront of innovation. We design, manufacture and market ultra-fast and highly...

  • Bus Driver

    7 days ago

    Dumbarton, West Dunbartonshire, United Kingdom McColl's Travel Ltd Full time

    Must have a PCV (Bus) Licence in order to apply.Are you a responsible and friendly individual looking for a rewarding opportunity to join a small, professional team? We are currently seeking a School Term-Time Bus Driver to join our team at our Dumbarton Depot.All drivers will be fully route learned and trained. Worried about driving a school bus full of...

  • Senior Sales

    4 weeks ago

    Dumbarton, Scotland, West Dunbartonshire, United Kingdom Innova Nanojet Technologies LTD Full time

    Job Title: Sales/Marketing Associate - UKInnova NanoJet Technologies, Ltd. is a Glasgow-UK-based fast-growing technology and product company at the forefront of innovation. We design, manufacture and market ultra-fast and highly effective air cleaning and disinfection system products underpinned by our disruptive platform nanojet technologies. We are seeking...