Patient Access Coordinator- Lambeth Looked After

2 weeks ago

London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time
An opportunity has arisen for2 Patient Access Coordinatorsto join our busy teams based at Mary Sheridan Centre.

This is an exciting opportunity to help shape the Community Paediatrics Service for the local children and young people and their families of Lambeth.


We can offer you opportunities for training and development within our friendly and supportive team and if you believe you have the skills and enthusiasm we would love to hear from you.


The main duties of a Patient Access Coordinator include processing referrals within specific, statutory timescales, extensive liaison with external partners and impeccable records management.

One role will support the Adult Health department, which is part of the Adoption Service and the second role will support the clinics provided by the Lambeth CLA nurses, as well as providing secretarial support for one doctor.


There is also the opportunity for occasional support for the wider team, including Child Protection and Looked After Children and other areas of the Adoption service.


You will work closely with the clinical teams, including the Lambeth Medical Adviser and the Children Looked After Specialist Nurses, prioritising your own workload and working proactively to maintain and continuously improve robust systems to ensure the smooth delivery of the administrative service.


Colleagues working in administrative and clerical roles are a vital part of the Trust and provide essential support to our front-line services and the care we provide to our patients.


We are committed to diversity and inclusion, and creating a sense of belonging and fun for all our teams caring for women, children and families; as we continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs, we recognise the huge benefit of our workforce being reflective of the diverse communities we serve.

Please see attached Job Description for full details of Duties and Responsibilities.

Main Duties

  • Act as the first point of call for all patient access queries to the Trust.
  • On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
  • Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
  • Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
  • Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to reconfirm attendance in line with departmental protocols.
  • Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
  • Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
  • Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support).

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