Webchat Advisor

We are looking for a
_Web Chat Advisor_ to join our fantastic team here at Happy Beds on a full time, permanent basis. With an immediate start date

As a Webchat Advisor, you will be responsible for delivering a first-class customer service experience through social media, live chat and guest feedback communication.

Always aiming to provide a first-time resolution ensuring professional responses and feeding back to the business.

For many this journey will start with you, so we are looking for people who have:

• Knowledge of social media, live chat and feedback platforms.
• Excellent problemsolving skills.
• Able to take ownership to solve the guest's enquiry.
• Can affect NPS (Net promoter score) and brand reputation.
• Excellent level of spoken and written English.
• Previous experience in customer care.
• Excellent communication skills.

Key Responsibilities:

• Respond to our guest through various platforms such as live chat, social media and guest feedback channels
• Utilise available resources to respond to customer inquiries and recommend update changes to internal and external FAQs.
• Support the customer service team with social media reviews and feedback queries, providing resolution for the customer.
• Report to line manager any common issues being experienced by customers so that we can affect positive guest experience.
• A selfdriven approach to problem solving, striving for a firsttime resolution within the business objectives and guidelines.

Fantastic working hours:

Monday to Friday 9am - 5pm (No evenings - giving you the great work/life balance) with one Saturday (9-4pm) per month on a rota system - flexibility required.

Benefits of working with us:

• Excellent career progression.
• Great staff discount.
• High spec systems.
• Loyalty schemes.
• Annual pay reviews.
• Located next to Batley train station, so great transport to us.
• Free onsite parking.

Opportunity to earn £5,000 to £8,000 in bonuses a year.

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