Head of D365 Digital

Head of D365 Digital & Retail Business Solution page is loaded

Head of D365 Digital & Retail Business Solution Apply locations London time type Full time posted on Posted 11 Days Ago job requisition id JOBREQ

I.WHY THIS POSITION:

The D365 'HERO' Programme is a multi-year, global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all our regions. HERO will harmonise multiple regional ERPs existing globally, while respecting our Divisional operating models and métier specificities, to create a standardized, single global core ERP model. HERO is not just a Programme; it is a transformation building the foundation for the success of our Global business, strengthening us to embrace the growth of our future.

II. MAIN AREAS OF IMPACT YOU CAN CREATE IN THE ROLE:

The Head of Digital and Retail Solution, based in London, will report to the Global Head of the D365 Programme, and will plan, define, and lead the successful D365 Operational integration within our Digital and Retail ecosystem and points of sale. Through ensuring that the D365 end to end functionality and processes are meeting key local Business and Client needs, across our Omnichannel environment, this role will ensure a successful D365 executional Operational flow within our evolving Chanel system landscape and will contribute to the foundation for a long-term Omnichannel vision. Acting as the key Business partner for Global Digital Systems team as well as senior Stakeholders in Regions, this role will ensure migration of existing service and functionality, as well as partnering with Global and Regional Tech to ensure the new Retail solution is fit for purpose and meets Operational requirements.

E-Commerce & Retail Business Solution Planning & Execution

• Lead D365 Business scope for existing ONE back end as well as Retail POS, partnering with GDS, Retail teams, Global D365 and market teams to migrate to new D365 solution, ensuring business continuity throughout and the best Operational process end to end integration between POS, and the D365 solution
• Drive overall Digital and Retail Operational strategy withing our D365 ecosystem, with clear objectives, partnering with technical and Business teams on scope definition, inputting into process design and governance, and ensuring operational excellence and efficiency is at the centre
• Drive planning for an enhanced D365 solution, ensuring key optimisations for better process and efficiency, ensuring the Digital Operational strategy and systematic integration requirements is factored into all decision making and is aligned to end client programmes
• Synthesizes Omnichannel Regional requirements to consider for future development or functionality releases, leading continuous improvement initiatives to improve the end to end process and solution and ensure a best in class functionality

Stakeholder Engagement & Business Partnerships

• Critical Business partner for Global Digital Services Team, Regional Heads of Operations, Global Warehouse Management Teams and stakeholders and Market Leadership to ensure all D365 planning and deliverables are aligned to deliver critical E-Commerce solution changes and support Operational Functional Business needs
• Leads and facilitates regular reviews with the HERO Collaborative Framework, Global Process Owners and Process Leads to ensure the needs of the Digital and Retail business are being identified, evaluated, and prioritised
• Manages stakeholder buy-in for new and changed D365 processes, working closely with Business Owners and Process Community, as well as working closely with GDS, Regional Heads of Operations, Regional and Local Process Experts, guiding on user needs, whilst supporting adoption of new processes
• Partners with HERO Change & Communications to clearly identify Change impacts to roles and responsibilities and coordinates with Digital and Retail Community to assist, manage and support changes to roles and responsibilities in-region
• Drive system and process knowledge across Digital and Retail communities and key Global Stakeholders to ensure success of solution implementation and adoption
• Act as a trusted HERO adviser to the Global Digital Services team, Operational Leads and Digital and Retail communities

III. YOU ARE ENERGIZED BY

• Supporting a Finance & Operations Transformation engagement on a Global Scale, of critical importance to C-Suite Sponsors and the business, across multiple regions and multiple Delivery partners
• Developing Transformational Business strategies and frameworks and seeing them through operational delivery
• Leading and thinking innovatively of different ways to approach projects & challenges, leveraging insights, data, and strategic planning
• Working in a highly collaborative, complex matrix and international environment
• Collaborating and influencing across Leadership and our Global teams to bring insights, solutions, relevancy and depth of Strategic decisions

IV. WHAT YOU WILL BRING

• Digital and Retail Business Transformation and Strategic Planning experience with proven track record for delivering innovative Transformation strategies with positive impact; supporting business growth and culture evolution
• Strategic thinking and planning, with business and culture acumen, translating business goals into actionable and meaningful strategies
• Expertise in an Omnichannel Digital and Retail landscape with experience working with client-facing technologies
• Effective at managing complexity; working in a multi-cultural, global matrix environment with Strong Stakeholder Management, influence and change management skills
• Ability to multitask, problem-solve, work in a fast-paced entrepreneurial environment, and effectively prioritize multiple tasks of varying complexities
• Excellent interpersonal and influencing skills, able to work collaboratively, manage conflicts and challenges in a complex environment
• Preferred extensive experience and delivery expertise including in-depth knowledge in Microsoft D365 Finance & Operations (ERP) and Microsoft Power Platform applications
• 12-18 years total experience in a Digital, Retail, Tech or Operations function

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

About Us

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

Exceptional creation and client experience

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

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