Santa (Casual Shifts)

2 weeks ago


Coventry, Coventry, United Kingdom CV Life Full time

Reference Number:
CCT 025


Closing Date: 15th September 2023

Hours:
Average Casual shifts


Rate of Pay:
£18.00 per hour


About the role


We are looking for a number of individuals to play the role of Santa for our vintage Sleigh Ride Experience at Coventry Transport Museum.

Assisted by a team of Elves you will be responsible for creating memorable visits by talking to children and their parents, listening to children's Christmas wishes, and posing for photos, all within a magical Christmas scene setting.


Ideally have previous experience of playing the role of Santa in a grotto setting, or working with children; have a passion for working with children and families; have a passion for Christmas and understand the importance of the role to children, and demonstrate the required behaviours with confidence and enthusiasm; have good communication skills, are positive and flexible with a 'can do' attitude, to ensure a memorable experience for visitors.


Full training and Santa Costumes are provided, so if you can add the right 'ho ho ho' to our Christmas cheer and are available on the following dates - Nov 24th to 26th, Dec 1st to 3rd, 8th to 10th, 15th to 17th, 22nd and 23rd, then please apply.


Reporting to:
Sleigh Supervisor

Scope:


Culture Coventry Trust and Coventry Sports Foundation are operating as CV Life, so that the scope of this Job Description as a CV Life document extends to cover the employment of employment contracts held with either Culture Coventry Trust or Coventry Sports Foundation.


Overall purpose and objective of the role:

To deliver an exceptional visitor experience and ensure that the quality of service given throughout the Sleigh and Santa experience is of the highest level at all times.


Main duties of the role:

  • Greet Visitors on arrival into the Grotto while promoting the excitement of meeting Santa.
  • Communicate with children and their families throughout the experience.
  • Maintain the persona of Santa throughout the visitor's experience, wearing the costume provided.
  • Have your photo taken with visitors when requested.
  • Ensure compliance with and understanding of all Health & Safety policies and requirements relevant to the position.
  • Have a passion for Christmas and understand the importance of the role of Santa to children, demonstrating the required behaviours with confidence & enthusiasm.
  • To be positive and flexible with a 'can do' attitude, to ensure a memorable experience for visitors.

This Job Description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees:

  • To embrace and lead by example on the Company's key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently redefined.
  • To undertake all duties and fully comply with all of the Company's general standards and those relating to the specific requirements of the role.
  • To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts.
  • To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
  • To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
  • To interact positively with customers adopting a friendly and professional approach at all times.
  • To support the Company's commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company's Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
  • To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
  • To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.

Person Specification:

Essential Personal Attributes

  • Ability to provide magical customer service to all our visitors.
  • Outgoing and friendly disposition.

Essential Knowledge, Skills or Experience

  • Ability to provide magical customer service to all our visitors.
  • Outgoing and friendly disposition.

Essential Special Skills

  • A flexible approach to work and the ability to attend training sessions and work extra hours as required.
  • Ability to sit for long periods of time in a warm environment.

Benefits:

  • Great development opportunities
  • FREE uniform for applicable roles
  • FREE onsite parking at most sites
  • FREE training for applicable roles
  • FREE entry to variou

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