Night Assistant

1 week ago

Birkenhead, Wirral, United Kingdom The Riverside Group Full time

Night Assistant Permanent 37.5 Hours Full Time Based in Birkenhead Salary £20,203 Plus Night Allowance Working Pattern - 4 Night's on 4 Nights off To empower our customers to live independent, fulfilling and dignified lives in our Independent Living services, accommodating adults who require support with their Mental Health and those with Learning Disabilities.


Night Assistant

Permanent 37.5 Hours Full Time

Based in Birkenhead

Salary £20,203 Plus Night Allowance

Working Pattern - 4 Night's on 4 Nights off

To empower our customers to live independent, fulfilling, and dignified lives in our Independent Living services, accommodating adults who require support with their Mental Health and those with Learning Disabilities.
To make a real difference to the lives of people.

For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.


The difference you'll make

As the Night Assistant, you will empower our customers to live independent, fulfilling, and dignified lives in our Independent Living services.


Your usual responsibilities will include:

  • Provide assistance to residents in need of physical personal care during the night ensuring dignity and privacy is upheld.
  • Recognise distress and identify and assess positive ways to reduce it.
  • Encourage independence in residents where possible.
  • Actively participates in specified care management programmes.
  • Provide assistance with laundry as well as assist customers with catering skills.

So, who are you?

You demonstrate an optimistic, flexible, and non-judgemental approach and have excellent verbal and written communication skills with individuals from a variety of different backgrounds.

You have experience working in a customer focused environment within a residential setting with a diverse client group of vulnerable adults.

You have basic administrative skills with the ability to use Microsoft Office including Word, Outlook, and Excel. Awareness of housing, health and safety legislation and regulations will also be important.
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours and may include Lone Working

Enjoy the Rewards

Working with us, you'll enjoy competitive pay, 28 days holidays excluding 8 bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development, and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.


Job Purpose The Night Assistant will work across a defined geographical area assisting in the delivery of a high-quality support, security, and housing service to the clients of our supported Schemes.


Role Profile


Work collaboratively as part of a committed team to carry out a diverse range of tasks, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager.

Recognise and identify each individual customer's needs to ensure they receive a person-centered approach that puts the customer at the heart of everything we do by:

  • Enabling customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on their changing needs.
  • Helping customers with daily activities, domestic support and assisting with preparation of meals, snacks and drinks whilst ensuring they maintain as much independence as possible.
  • Safely helping with customer's mobility including use of assessed equipment, aids or other manual handling equipment.
  • Supporting customers with administering medication.
  • Providing personal care and support to customers in line with Care Quality Commission (CQC) definitions, including helping customers to maintain their personal hygiene, appearance and physical wellbeing.
  • Inspire and motivate customers to develop life skills, independence and emotional wellbeing by:
  • Recognising and engaging customers in activities that they show passion or interest in
  • Working with customers to seek employment or volunteering opportunities for their personal development.
  • Encouraging and enabling customers to communicate and interact with other people to build and develop relationships.
  • Supporting and monitoring customers' emotional wellbeing and healthcare needs ensuring appropriate contact and support with healthcare professionals.
  • Helping customers with the management of their personal affairs when this is par

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