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Team Leader
3 months ago
Necessary experience:
Currently this person will manage 4 people, management experience is important
Engineering or manufacturing experience would be beneficial
About the role
Type:
Permanent
Location:
Woking
Hours:
Mon-Thurs and
7-3 Friday
Salary:
£40-£45k (Depending on experience)
~30 days holiday inc. bank holidays
~ Employee Assistance Programme
~ Company phone and laptop provided
~ Private healthcare (after 2 years' service)
~ Long service awards and increase in holiday
~ Employee of the Quarter
The role of Product Support Team Lead is to manage the activities related to supporting the company's products (aviation, helicopters and rail) once supplied to customers and achieving the KPIs set for the department.
The role is varied and includes managing the team and the workload which covers three main areas of responsibilities:Service Contracts
Installations
Product Support (spares and repairs)
Key parts of the role:
Managing a team of 3 onsite installers/engineers
Managing all after sales processes – repairs, mods, installs etc
Service contract generation and management
This role also has a Product Support Administrator who works for the lead and reports to the lead
Part of Leadership team, along with other department leads, monthly reporting required
The company calls the role 'Product Support Lead' meaning after sales product support, this could be also known as 'Service Supervisor/Lead'
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