Chief of Staff, Business Management, Clients

2 weeks ago

London, Greater London, United Kingdom IFM Investors Full time
Job Description

About us

Owned by pension funds. Inspired by their members. Our purpose is to invest, protect and grow the long-term retirement savings of working people. We prioritise the interests of like-minded investors worldwide who aim to build a real and lasting impact by focusing on assets that combine excellent long-term risk/reward characteristics with broad economic, environmental and social benefits to the community. Operating globally from offices in Melbourne, Sydney, London, Berlin, Zurich, Amsterdam, New York, Hong Kong, Seoul and Tokyo, IFM manages investments across infrastructure, debt, listed equities and private equity assets. For more information, visit

Business Overview

Clients & Strategy brings together the key areas of Marketing, Branding & Communications, Shareholder & External Relations and Sustainable Investment.

The Opportunity

You will be working with a manager who values and supports your personal growth, in a growing, dynamic and authentic organisation that promotes integrity and puts members first. Other benefits include a competitive salary, genuine flexible working arrangements, and generous leave entitlements.

We are committed to the recruitment, development and support of a diverse workforce into an environment which is inclusive, embraces diversity in all its forms and is a place where you can be you. All roles can flex at IFM Investors and we're happy to discuss what this can look like for you.

The role

Chief of Staff, Business Management is responsible for providing broad, proactive strategic and operational support to the Chief Strategy Officer (CSO) to maximise the effectiveness and impact of the CSO and the C&S Leadership Team.

This role will:

  • Support the CSO in communicating the high-level strategic vision and aspirations of C&S.
  • Provide guidance to the CSO on emerging organisational issues, proposing mitigation or remediation actions, to resolve in a timely manner.
  • Design and manage the flow of regular management reporting to CSO and C&S and supporting the CSO in managing C&S agendas.
  • Manage any significant projects sponsored by the CSO or C&S Leadership Team if required.
  • Identify opportunities for improved efficiencies from more coordinated and streamlined cross-organisational processes.
  • Coordinate across the business to manage a planful and strategic medium term forward calendar for the CSO in relation to internal and external engagement globally.
  • Coordinate and help prioritise the CSO's engagement with key executives across the business, including business unit heads and other senior leaders.
  • Act as a key interface between C&S, Operations, Finance, Business Transformation, People and Culture and Investment Teams, ensuring their integration to support C&S in driving efficiency in the pursuit of our goals.
  • Ensure the CSO is fully and appropriately briefed for all internal and external meetings.
  • In partnership with Chief Marketing, Brand and Communications Officer, develop and deliver an internal and external communications strategy for the CSO to ensure seamless and effective communications internally and external with clients, prospects, conferences, social media, etc.

Your Background and Experience

  • Ideally 10+ years' demonstrable and directly relevant and relatable experience within funds management or financial services.
  • Able to demonstrate significant previous experience in managing senior stakeholders to achieve outcomes, including the ability to effectively influence and challenge.
  • Demonstrated ability to operate in a complex global business, working across and appropriately influencing matrix teams.
  • Experience of interpreting management financial and business reports.
  • Tertiary educated with a degree in a relevant discipline, or comparable experience.
  • Strong business acumen with a deep understanding of financial metrics and key performance drivers.
  • High degree of organisational awareness, understanding of where to engage to efficiently manage issues.
  • Strong leadership and change management skills.
  • Strong communication capability and experience
  • Excellent interpersonal and relationship building skills with the confidence and credibility to act quickly.
  • Ability to deal with significant ambiguity and constantly changing circumstances in a fast-paced environment.
  • Highly developed critical thinking, analytical and problem-solving skills.
  • Ability to interpret and understanding key messages from varied audiences.
  • Excellent project management skills.
  • Aligned to IFM Investors Values.

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