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Customer Service Assistant
3 months ago
In this role you will provide market leading customer service to all sales channels including the businesses retailer network, end consumers and trade consumers.
What you'll be doing
- You will ensure a positive 'can do' approach to queries and complaints.
- You will also ensure that you capture the detail of each query, understand the customer's expectation and respond within departmental SLA timescales.
- Demonstrate problemsolving skills and an ability to work in a fastpaced environment, managing difficult conversations.
- Work closely an collaboratively with all members of the Aftercare team
What you will need
- Previous experience in a customer service/customer facing position.
- Experience of handling incoming phone calls
- Able to effectively manage complaints and handle escalations.
- Excellent communication skills, both verbal and written.
Salary dependent on experience.
Salary:
From £13.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bristol, BS3 4EJ: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location:
One location