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Temporary Tenant Management Organisation Officer

3 months ago

Romford, Greater London, United Kingdom Triumph Consultants Ltd Full time

What's involved with this role:

Temporary Tenant Management Organisation Officer (PT)

Reference no:
Havering RQ829907

Pay Rate:
£16.35

per hour PAYE

Role Length:
This opening assignment is for 3 months

A Tenant Management Organisation Officer is needed to co-ordinate, support and monitor the services provided to residents by the Tenant Management Organisations (TMOs) in the area.

Ensure that residents in the TMO areas receive excellent housing management services, and have good and effective access to information, processes and reporting facilities to resolve to any enquiries that may arise
 Key responsibilities:

  • Ensure housing colleagues have accurate information regarding the functions and responsibilities of each TMO.
  • Coordinate, support and monitor the services provided to residents by the Tenant Management Organisations (TMOs) in Havering, acting as the main point of contact in Housing.
  • Coordinate the work of the TMOs with other services, to provide seamless services for residents.
  • Act as the link between the TMOs and the teams working in housing so that the TMOs can participate in the overall management of the service as partners with internal colleagues.
  • Ensure that the client liaises, where necessary, with the TMOs on the organisation's retained functions.
  • Update and maintain the Modular Management Agreement and provide definitive guidance to the TMOs on what is required of them.
  • Using the management agreements, advise them on the required key performance indicators and governance arrangements and support them in delivering and achieving the standards.
  • Complete an annual audit with each TMO. Consider the strengths and weaknesses which exist on each TMO and analyse the opportunities and threats presented.
  • Ensure the organisation effectively represents the interests of local residents by becoming familiar with local issues and taking these up, if necessary, with the TMOs and/or colleagues.
  • In consultation with colleagues, support TMO to resolve any issues and complaints raised by residents, staff or the TMOs themselves.
  • Ensure that each TMO adopts good governance behaviour and that formal meetings are attended.
  • When required, organise, and manage the resident ballots on the future of the TMOs.
  • Ensure a comprehensive training programme is devised on relevant legislation, housing systems and policies and procedures.
  • Also ensure that the TMOs attend all mandatory training and have access to training generally to deliver the highest service standards.
  • Support the TMOs in communicating effectively with their residents, including the timely production of annual reports, performance information, newsletters, and accounts.

"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: Experience, Knowledge, Skills/Technical skills:

  • Experience of working in Social Housing is required.
  • A good knowledge of the legal and regulatory requirements for social landlords.
  • A good knowledge of clienting / monitoring and governance of contracts within a social housing context.
  • Understanding of the legislation and guidance relating to the Right to Manage would be an advantage.

_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._

_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:


  • Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  • Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  • Your availability to work either immediately, or at short notice.
  • Please refer to the Role Requirements section above your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  • Any local authority/public sector experience
  • Any relevant qualifications held or being studied for.

Job Ref:
Havering RQ829907

Anticipated Length of Assignment:
Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though open