Library Services Coordinator

6 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

Salary:
£25,742 to £26,444 with progression to £27,979 per annum, pro rata

Newcastle University is a great place to work, with excellent benefits.

We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Closing Date: 06 August 2023

The Role

Newcastle University Library is a multiple-award winning service.

We are the only University Library in the UK to have received the Charter Mark five times, and now hold the Customer Services Excellence award which replaced it.

It illustrates our dedication to delivering a friendly, professional and efficient service to all our customers and putting them at the heart of everything we do.

We are committed to developing and delivering innovative services as stated in our Library strategic plan.

This is a place-based role in a busy vibrant campus.

In this role you will play a key role in ensuring the delivery of consistently high-quality frontline customer focused services across the Library's extensive opening hours.

We are looking for someone who can co-ordinate and supervise colleagues as well taking responsibility for the secure operation of our Library services across all library sites.

We have one part time role available hours per week.

The expected work pattern will be Tuesdays 12 noon - 8 pm; Wednesdays 7.30pm to Midnight; and Fridays - 8 pm.

Hours may vary during some University vacations.

Key Accountabilities
Co-ordinate and supervise the running of Library frontline services. This includes arranging rotas and cover, allocating duties, and participating in service delivery.
Working with colleagues at other Library sites to ensure effective deployment of our teams.
Allocate and direct work; ensuring this is completed in line with agreed policies, practices and procedures.

Support the teams with all aspects of HR related matters, such as absence management; recruitment; training and coaching; performance reviews and management.

Co-ordinate and assist in the planning, review and development of specific areas of library service delivery (for example circulation, enquiry services, health & safety)
Contribute to the development and implementation of Library policy and procedures, in accordance with external standards and best practice
Ensure security of the Library, with operational responsibility for emergency evacuations and liaison with University Estate and Security Services during out-of-hours periods
Assist with routine safety and building checks, testing of emergency equipment and reporting defects. Providing first aid, following appropriate training
Responsible for monitoring the condition of the public areas of the Library, ensuring that incidental cleaning and replenishment of supplies take place when necessary
Responsible for ongoing self-development including keeping up to date with best practice

The Person (Essential)

Knowledge, Skills and Experience
Experience of customer focused environments and excellent customer care skills
Experience of supervising and motivating staff
Excellent interpersonal, organisational and communication skills
Excellent problem solving and decision-making skills
Ability to work independently using own initiative and to work effectively in a team
Ability to work under pressure
Good IT skills including experience of using MS Office
Desirable
Experience of planning and delivering on-the job training
Experience of planning and developing service processes and procedures
Demonstratable experience of coaching to support people and improve performance

Attributes and Behaviour
Demonstrates energy and commitment to the delivery of excellent services
Builds team spirit and working across teams
Confident in adopting a range of team roles
Gets involved in team tasks
Identifies quickly what is important and prioritises accordingly
Effective at monitoring and controlling the workflow of the team
Uses own and others' time effectively
Maintains flexibility in work plans to allow for changing circumstances
Tailors content of information to the audience, changing style, tone and format appropriately.
Understands how best to appeal to the other person/group, correctly interpreting the right way to approach a situation
Develops and implements new ideas
Is supportive of others during change

Qualifications:

Educated to A level or equivalent standard or significant relevant work experience

Newcastle University is a global University where everyone is treated with dignity and respect.

As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.

We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.

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