Data analyst

2 weeks ago

London, Greater London, United Kingdom Serco Full time £40,000

Location:
London, N1 9PT, including some Hybrid working

Contract Type:
Full time, permanent

Working hours: 40 per week, between Monday to Friday


London Cycle Hire, or Santander Cycles, is the largest cycle hire scheme in the UK and regularly records over 1 million hires a month.

We operate more than 12,300 bikes, 500 eBikes (additional 1400 in 2024) and over 800 bike docking stations across London.

We help Londoners get around quickly and easily in the most environmentally friendly way possible.

We are a data focused business, and as the Data Analyst you will be responsible for providing management reporting based upon the operational and scheme usage, with a focus on asset and inventory management that will be used to inform data led decision making for both internal and external stakeholders.

This role will see you lead in developing requested reports and dashboards (Power BI) in response to business requirements such as productivities for operatonal functions and management of bicycle spare parts, producing regular operational reports and contractual performance indicators for both our customers and internal stakeholders and create forecasting models drawing on scheme knowledge and through combining multiple datasets to create and provide regular reviews to validate and feedback to improve accuracy.

You will also deliver agreed regular Business Information that drives the organisation's strategy and decision making to ensure development and delivery of the business plan, maintain and continue to develop efficient ways of developing reports and achieve improvements in efficiencies, support the Managers in working with customers (TfL and TfWM), particularly in the development of the regular reporting against agreed targets, support with front-line configuration of Asset Management Systems to aid the operation, lead on providing ad-hoc analysis using data from the Data Warehouse to support operational activities and perform quality control checks on all reports.

First and foremost, you will be an experienced Data Analyst with strong knowledge of SQL and writing queries to extract data from relational databases and proven experience in challenging the status quo and suggesting new ways to improve performance and current working practices.

It is essential that you are advanced in the use of Excel, have experience of creating automated Power BI dashboards and reports and of using customer information management and Business Intelligence products in a business environment.

You should have strong analytical and interpretative skills, as well as strong planning, organisational, problem solving and investigation skills and be a good communicator at all levels.

Why Serco
We are a motivated team who will encourage you and help you to succeed. Up to 6% contributory pension scheme

Serco discounts which include cinema, merlin entertainment, online shopping discounts and discounts on mobile phone plans and leisure centre memberships.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks).

Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. For help with your application please contact

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

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