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Front Desk Supervisor

3 months ago

Bournemouth, Bournemouth, United Kingdom Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Bournemouth Highcliff Marriott Hotel, 105 St. Michael's Road, Bournemouth, England, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Edging the beachfront, The Bournemouth Highcliff Marriott Hotel has recently undergone a full refurbishment and is a refreshing retreat along England's beautiful coast.

Rewards for work, benefits for your lifestyle
Marriott are committed to a better Work Life Balance and overall Wellbeing at Work.

You will be supported in and out of the workplace through:

  • World class Learning and Development Courses and Apprenticeships
  • TaskForce Opportunities
  • Incentives
  • Recognition Scheme
  • Employee Wellbeing programme
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Associate Benefits Website
  • Meals on duty, free car parking and use of fitness suite

What you'll do
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorisations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.


Assist management in training, evaluating, counselling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems.

What we're looking for

  • Great conversational skills and teamworkoriented
  • Positive outlook and outgoing personality
  • Excellent Customer Service Skills
  • Proactive and reliable
  • Previous customer service experience
  • Highly organised and efficient approach required

Experience

  • Previous Front Office experience essential.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.


Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.


JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you're happy, our guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place