Service Advisor
1 week ago
We are looking for Service Advisors to join our teams in Taunton or Peterborough, who assist with the smooth running of the IUC Contact Centres by delivering an efficient and level of call handling for both patients and healthcare professionals.
As a Service Advisor you will be the first point of contact for calls into NHS 111 for patients that do not require a full assessment.
Training Dates:
Taunton
- 8th April 2024
- 15th April 2024
Answering inbound calls from members of the public in need of advice by directing them to the most appropriate service.
Participating in the monthly call audit process.
Support the Team Manager to ensure the efficiency and effectiveness of
functions; meeting all national and local quality standards and key
performance indicators.
HUC provides accessible and high quality Integrated Urgent Care services to nearly 4.5 million patients across a range of counties, including Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England.
NHS Pension Scheme. NHS Blue Light Card, Employee Benefits scheme.
Travel and expenses scheme.
Career opportunities.
Training and development opportunities.
Access to employee perks and discounts through our Heroes hub employee benefit & wellbeing site.
Employee Assistance Programme.
For a full job description and full person specification, along with more details about our organisation, please see attached documentation.
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