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Interim Senior Housing Officer

3 months ago

Leamington Spa, Warwickshire, United Kingdom Triumph Consultants Ltd Full time

What's involved with this role:

Interim Senior Housing Officer - Housing

Reference no:
Warwick

Pay Rate:
Up to £20.98 per hour PAYE depending on experience

37 Monday - Friday, normal working hours

This opening assignment is for 2-3 months

City:
Leamington Spa, Warwickshire

A full UK driving licence and access to a vehicle is required for this role. You will provide day to day leadership of excellent, customer focussed landlord services to customers, including sustaining communities, managing income, and managing estates in a geographical area. You will be responsible for the line management of a team of customer facing staff.

Main responsibilities:

  • To lead, manage and support a team, of officers that provide the landlord function for customers in a geographical area. Ensuring that workloads are effectively managed, providing guidance and support on procedural, policy and legal matters and making key decisions on daytoday operational issues. Manage their performance to ensure that key performance indicators and local indicators are achieved and challenged implementing change to improve performance as required
  • Monitor operational performance to ensure all aspects of tenancy case work are working effectively and undertake ad hoc benchmarking of the service to establish value for money. Carry out quality assurance checks and provide regular performance information to the Landlord Operations Manager and Landlord Services Manager. Proactively engage with customers to gain feedback and improve the service
  • Assist in developing new or revised operating procedures for the team and update these as appropriate to reflect changes in the working or legislative environment. Train staff on new or revised operating procedures or policies as required
  • Develop and maintain effective relationships with other officers and teams, representatives of outside agencies and contractors to provide a quality service to tenants and leaseholders Represent the Council in partnership working in relation to high risk offenders, domestic abuse and safeguarding
  • To assess the suitability of cases for legal action and make recommendations to the Landlord Operations Manager. Authorise requests for rental possession, other court hearings and evictions in accordance with policy and procedure, referring complex cases to the Landlord Operations Manager. Ensure the quality of documentation prior to any legal action. Attend Court hearings and Council committees as necessary and ensure that appropriate officers do so when required
  • To oversee expenditure and manage budgets in consultation with the team

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:

Qualifications:

  • Educated to Degree level / NVQ Level 5 or equivalent
  • NVQ level 3 supervisory qualification (desirable)

Experience:

  • 35 years' experience of delivering customer focussed, quality services
  • 35 years of housing management experience
  • Experience of staff management or supervision
  • Experience of successful partnership working with external organisations / agencies
  • Chartered Institute of Housing professional qualification or equivalent (desirable)
  • Budget management experience (desirable)

Knowledge, Skills & Abilities:

  • Comprehensive knowledge of housing and income management, and best practice
  • Knowledge and understanding of the broad Housing Agenda and its impact on society, and the ability to convey this to others
  • Excellent up to date working knowledge of Housing Law, and specifically legislation relating to antisocial behaviour, benefits and welfare reform
  • Excellent customer service skills
  • Effective leadership skills including the ability to motivate staff and manage performance to meet agreed targets
  • Excellent time management and organisational skills to effectively manage a varied workload
  • Excellent customer service skills
  • Effective leadership skills including the ability to motivate staff and manage performance to meet agreed targets
  • Excellent time management and organisational skills to effectively manage a varied workload
  • Ability to achieve own targets, set and support team members to achieve their targets
  • Sensitivity to political considerations
  • Effective influencing, negotia