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Customer Service Specialist

3 months ago

Chester, Cheshire, United Kingdom Page Personnel - UK Full time
Excellent Hybrid Customer Service role

  • Large FMCG brand

About Our Client:

The organisation is a prominent player in the FMCG industry with an employee base of over 500.

It is well-known for its commitment to high-quality products and exceptional customer service, making it a leader in its sector.

The company operates from its Chester location, where it fosters a supportive team environment.

  • Handle customer queries and complaints, providing appropriate solutions.
  • Manage customer accounts, maintaining uptodate records of interactions.
  • Act as a liaison between customers and different departments to ensure customer satisfaction.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Work with the team to ensure a harmonious work environment.

The Successful Applicant:

A successful Customer Service Advisor should have:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and remain calm and courteous.
  • Proven ability to meet and exceed customer service goals.
  • Familiarity with FMCG industry is advantageous.

What's on Offer:

  • A competitive salary package in the range of £24,750 to £27,500 per annum.
  • A bonus scheme linked to company performance.
  • The opportunity to work in a hybrid model, splitting time between home and our Chester location.
  • Generous holiday leave and a positive company culture.


If you are passionate about customer service and wish to be part of a thriving team in the FMCG industry, then we encourage you to apply.


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