Current jobs related to Tea Mixologist - Bristol, Bristol - Bird & Blend Tea Co.

Tea Mixologist

Reporting To:
Store Manager

Location:
Bristol

Contract Type:
Part-time, 2 month
temporary

Who are Bird & Blend Tea Co.?
Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea

Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things) at university.

Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike's passion for over 10 years.

From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.

Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it's why we are in business & what we believe in.

Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it's what we care about other than great tea that makes us magical.

About this Role:

We create a fun, interactive and exceptional customer experience for our customers

On a daily basis you can find us mixing up tea based drinks, being knowledgeable and passionate about both our growing, independent company and our unique tea blends.

We also dabble in normal tasks involved in a retail sales assistant role such as cleaning, stock taking, opening and closing jobs etc, sampling in store, outside the store and at events.

- It's a TEAriffic Role

What are the responsibilities?

• Passion for Sales: Use your enthusiasm for Bird & Blend to sell our products and achieve store sales targets.
• Till Transactions: Handle till transactions smoothly and accurately.
• Store Procedures: Follow store operating procedures, including delivery, stocktakes, and stock replenishment, whilst keeping the stockroom and staff area organised.
• Health & Safety: Maintain a healthy, safe, and tidy work environment by following health and safety best practices.
• Sustainability: Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy. (We're a B-Corp)
• Team Support: Act with empathy, focus on teamwork, and support the store management team as needed.
• Product Expertise: Become an expert on all things Bird & Blend, including our products, drinks, and commitment to sustainability and ethics.
• Customer Interaction: Be the friendly face of Bird & Blend, greeting with a sample and welcoming customers warmly and positively.
• Customer Happiness: Prioritise customer happiness by going the extra mile to make every shopping experience memorable.
• Events: Support with store and local events, including evening work, to make them enjoyable and memorable for our customers.
• Sampling: Getting out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events, sampling is a crucial part of the role.

About you:

• Customer Service: Prior experience, preferably within a 11 sales environment in retail or hospitality would be a plus.
• Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring others to do the same.
• Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers.
• Customer Service Skills: Strong understanding of customer service with the ability to build rapport and connect with customers confidently.
• Professionalism: Maintaining a professional, fair, and kind relationship with customers and colleagues.
• Empathy: Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
• Flexible Availability: Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times, including weekends and some evenings.
• A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
• Approaching people: Confident and comfortable to approach people with a sample inside and outside of the store.

Are there any perks?
Of course there are, for all the hard work you will get:

• We are proud to be a
  Sunday Times Best Places To Work 2024 employer

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Friendly and supportive team culture:

Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
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Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
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Holiday accrual that grows with loyalty:

Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, p

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