Rapid Response Support Worker

1 week ago

Gravesend, Kent, United Kingdom HCRG Care Group Full time
Job Introduction

Working within our
Community Rapid Response Team, you will support and assist team members to provide rehabilitation to people in their own homes for a wide range of conditions, including reduced mobility and reduced ability to manage activities of daily living.

Our work is crucial to the community as we aim to prevent unnecessary hospital submission and support hospital discharges.

In this role, you will care for patients by delivering our high service standards, sharing best practice, and actively helping to develop and improve the way we work.


As part of our Community Rapid Response Team we empower our staff to work as autonomous staff members, and as part of a multidisciplinary team, with the provision of ipads/ tablets to promote remote working and enable staff to be out in the community supporting patients within their own home.

Main Responsibilities

  • To actively work as a member of the multidisciplinary team (MDT) to provide a high quality of nursing, occupational therapy and physiotherapy intervention to the patient.
  • To actively participate in patient's individual rehabilitation/programmes of care under the guidance of an appropriate professional.
  • To also work with the MDT including GPs and colleagues in the local acute hospital in order to provide a rapid response short term intervention to persons who have been referred on the Discharge to Assess (D2A) and 2 hour rapid response pathway.
  • To take responsibility for completion of basic assessment processes under the supervision of the relevant members of the MDT to undertake Trusted Assessor Training when it becomes available.
  • To provide and promote a high standard of rehabilitation of patients.
  • To work autonomously as well as part of a team
  • To be able to use and take initiative to seek additional work to assist the team as a whole (e.g. team administration tasks, being the first point of contact for patients, families and other health professionals, assisting in the maintenance of service equipment).
This is an opportunity to put your NVQ level 3 or equivalent/appropriate qualification/experience to great use.

With strong communication and organisation skills, and a flexible approach will ensure you deliver positive experiences to patients at every stage of their healthcare journey.


In this role, you will need to be able drive and have access in your own car, allowing you to travel across our services in a timely manner.


You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e.

Outlook, Word, Excel.

About The Company
We change lives by transforming health and care.


Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.

We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

Package Description
As a Rapid Response Support Worker, you'll be part of our valued team at Gravesend

You will feel valued as a Rapid Response Support Work within HCRG Care Group, receiving access to exclusive rewards and benefits including:

  • Salary of £20,500 with access to our group pension
  • Free tea, coffee and milk at your base location
  • Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
  • An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
  • The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission

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