Trainee Operations Administration
2 weeks ago
Clients:
- Develop strong relationships with the Business Units, Suppliers & Markets
- Respond to the Business Units' requirements as appropriate
- Work with clients to clear outstanding debts
- Behave with all clients (both internal and external) fairly and ethically
- Assist with the reconciliation of accounts to markets and clients
- Assist with the reconciliation of receipts and payments with invoices
- Assist with reviewing and processing of IBA payment requests
- Ensure all claim payment requests are forwarded to cashiers within agreed timeframe
- Review and forward IBA settlements to cashiers within agreed timeframe
- Resolve queries promptly and efficiently, in a courteous and efficient manner consistent with agreed Service Level timeframes
- Assist with processing of relevant entries onto Group company IBA systems
- Ensure Notice of Cancellation letters received directly from insurers are forwarded to relevant departments, so that they can
- Promptly bring to the attention of management any issues that may have a detrimental effect on the department or Company as a whole
- Ensure up to date records are maintained at all times on the Company systems for the department and that information is appropriately filed
Skills and abilities needed to perform role:
- Client focused
- Strong written and face to face communication skills
- Attention to detail with ability to produce accurate documentation and to file documents appropriately
- Ability to work effectively within a team
- Focus on achieving results
- Selfmotivated
- Competent IT skills, including but not limited to Microsoft Word, Excel and PowerPoint
- Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders
- Able to undertake and demonstrate competence in technical training, as required by the industry regulator
Knowledge and Experience:
- Experience not essential, training will be given. However, preference will be given to applicants who have some experience
- It will be an advantage if the applicant has an understanding of processes and procedures within the insurance market
Professional Qualifications:
- GCSE's (or equivalent) including Maths and English essential (to Grade C)
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