Veterinary Customer Experience Co-ordinator

1 week ago


Mitcham, Greater London, United Kingdom The Vet Full time

Reception Team Member - Morden

Who are we?


The Vet is a high quality veterinary healthcare provider, offering a full range of affordable small animal veterinary services to clients.

We offer a range of clinical services from preventative healthcare through to complex medical, surgical and orthopedic procedures.

We have superb, spacious, purpose-built surroundings with operating theatres, multiple consulting rooms, digital x-ray and an up-to-date Idexx in-house laboratory.


  • Previous customer service experience working within a
    fastpaced
    environment(essential).
  • Previous Veterinary experience (desirable).
  • Proven track record of maintaining good working relationships with clients and colleagues.
  • Excellent communication skills, both written and verbal.
  • Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
  • Outstanding telephone manner with the ability to build rapport with customers quickly.
  • Selfmotivated and able to work on own initiative.
  • Excellent attention to detail
  • Proficient in using Microsoft Office packages including Word, Excel and Outlook.

This role will involve:

  • Welcoming and registering new customers.
  • Booking in customers and making sure they receive
    gold standard care.
  • Answering the telephone and dealing with a range of customer queries.
  • Ensuring correct medicine is being given out according to the Vet's prescription.
  • Managing customer expectations regarding wait time.
  • Administration duties e.g. scanning in paperwork, filling in forms etc.
  • Taking payments.
  • Promoting offers and services.

Benefits:

  • 20 days holiday plus bank holidays
  • 5% pension contribution (after probation period)
  • Staff Discount
  • Free lunch Fridays
  • Cyclescheme

Working Hours:


Your standard working hours will be in line with our opening hours (8am - 8pm), including a share of shift times in line with the rest of the reception team.

You will also be part of our weekend rota, working 1 in every 4 weekends.

Salary:
£20,000.00 per year

Benefits:

  • Discounted or free food
  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Work Location:
In person

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