Veterinary Customer Experience Co-ordinator
1 week ago
Reception Team Member - Morden
Who are we?
The Vet is a high quality veterinary healthcare provider, offering a full range of affordable small animal veterinary services to clients.
We have superb, spacious, purpose-built surroundings with operating theatres, multiple consulting rooms, digital x-ray and an up-to-date Idexx in-house laboratory.
- Previous customer service experience working within a
fastpaced
environment(essential). - Previous Veterinary experience (desirable).
- Proven track record of maintaining good working relationships with clients and colleagues.
- Excellent communication skills, both written and verbal.
- Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
- Outstanding telephone manner with the ability to build rapport with customers quickly.
- Selfmotivated and able to work on own initiative.
- Excellent attention to detail
- Proficient in using Microsoft Office packages including Word, Excel and Outlook.
This role will involve:
- Welcoming and registering new customers.
- Booking in customers and making sure they receive
gold standard care. - Answering the telephone and dealing with a range of customer queries.
- Ensuring correct medicine is being given out according to the Vet's prescription.
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning in paperwork, filling in forms etc.
- Taking payments.
- Promoting offers and services.
Benefits:
- 20 days holiday plus bank holidays
- 5% pension contribution (after probation period)
- Staff Discount
- Free lunch Fridays
- Cyclescheme
Working Hours:
Your standard working hours will be in line with our opening hours (8am - 8pm), including a share of shift times in line with the rest of the reception team.
Salary:
£20,000.00 per year
Benefits:
- Discounted or free food
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location:
In person
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