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Commercial Operations Associate
3 months ago
WHO WE ARE
We are DF Capital, a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical commercial finance solutions, our aim is to provide first class customer service to help manage and grow businesses or consumer savings.
WHAT WE'RE LOOKING FOR
We are entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business. If you're passionate about providing great customer experiences and want to be part of building a winning and positive sales culture, then we want to hear from you.
OUR CULTURE
At DF Capital we aim to provide an inclusive, progressive, and sustainable environment where our employees thrive. Having engaged employees who enjoy what they do is the key ingredient for us to deliver on our strategic ambitions. We believe having great people in our team, who work hard and put our customers' needs first, is a differentiator and builds depth of relationship, repeat business and customer loyalty. As a team we are focused on delivering growth and ensuring that we collectively act sustainably.
Fostering a positive culture across the firm, making sure our employees feel valued for their contribution and keeping them safe and well are critical to us. We see ourselves as a progressive employer who has clear structures and many opportunities for our employees to build their own careers.
THE ROLE:
As a Commercial Operations Associate you will work closely with the Funding Manager and team to deliver lending solutions to our customers. You will play a key role in supporting our dealers with inventory finance facilities and maintaining them. Operational success requires building good relationships with stakeholders across the business though strong communication, attention to detail and a consistency to work you do.
RESPONSIBILITIES AND DUTIES:
DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.
Other duties may be assigned outside of the following duties and responsibilities:
- Processing inbound documentation diligently, accurately and efficiently against agreed pricing and terms
- Creating outbound documentation to confirm requests for funding directly with customers and third parties
- Activating assets on the system and ensuring correct payment is made in line with agreed SLAs
- Delivering right first-time actions and services with an error rate of less than 5%
- Analysing daily and monthly reconciliation breaks in line with the Finance and Cash Operations departments to resolve outstanding issues and highlight training needs
- Liaising with internal departments to seek resolution to processing delays thereby aiding customer retention and delivering market-leading customer service
- Adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives
- Completion of any other task requested by line manager that is required to assist in the smooth running of the department and necessary to meet customer needs
Must possess required knowledge and/or qualifications so that the essential functions of the job can be performed .
- Good eye for detail
- Customer Service excellence
- Excellent written and oral communication skills
- Superior problem-solving abilities
- Self-motivated
- Instinctively curious
- Ability to set and manage priorities
- Detail and process-orientated with a focus on accurate and timely outcomes
- Exceptional service orientation
- Ability to operation and help motivate in a team-orientated, collaborative environment
- Exceptional energy levels
- Able to use data to inform and drive decision making
- Private medical insurance for you and your spouse/partner
- 10% Employer pension contribution
- 30-day annual leave entitlement plus Bank/Public Holidays
- Free Gym Membership
- Discretionary annual bonus
- Discretionary share awards
- Life Assurance
- Income Protection
- Save As You Earn company share acquisition scheme
- Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
- 4 days paid Volunteering leave to support our local communities
- Vibrant office location in the lively city centre of Manchester.
