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CRM Assistant

3 months ago

Fleet, Hampshire, United Kingdom Compassion UK Full time
Do you have experience working CRM systems and are looking to use your skills to help an organisation achieve its long-term goals? Are you passionate about the ministry of Compassion and seeing children released from poverty in Jesus' name?


Compassion UK is looking to recruit a
CRM assistant to work in the Operations team to play a critical role in the processing of new sponsorships and ensuring that there are children available to be sponsored.

This role will help to ensure that we serve our supporters and internal stakeholders with excellence as we seek to achieve our strategic goal of seeing 200,000 children released from poverty.


At the heart of Compassion's ministry is a relentless passion to act on our faith and empower every child left vulnerable by poverty.

Our work is
Christ centred, child focused, and
church based.

Location:

  • Officebased at Compassion House, Fleet, Hampshire
  • Hybrid working is offered as a benefit with a minimum of 40% of hours in the office.

    A higher proportion of remote working hours may be considered based on a number of criteria, including a difficult or excessive commute.

    _

Hours:

  • Parttime or fulltime contract between hours a week

Salary:

- £21, within the grade £21, £26,600)

About the role


As a
CRM Assistant you'll work as part of the Development team within the Engagement Centre and play a critical role in setting up new sponsorships as well as processing and managing data to keep our records accurate, up-to-date and consistent.

You'll play an important part in performing quality assurance activities and supporting new developments through rigorous testing.

By fulfilling this role, you'll ensure that we serve our supporters and internal stakeholders with excellence as we seek to achieve our strategic goal of seeing 200,000 children released from poverty in Jesus' name.


Responsibilities:

  • Actively maintain and promote Compassion UK's Christian ethos and values.
  • Support the management of child availability to Compassion UK and Compassion Ireland to support key outcomes, maintain availability of children for new sponsorships, and process new sponsorships.
  • Support the effective management of data to keep our records consistent, accurate, and uptodate.
  • Resolve queries raised by supporters and colleagues across Compassion UK and Ireland and support in the management and quality assurance of sponsorship fulfilment processes.
  • Support the rollout of new systems, tools, and processes by conducting thorough testing and assist in training.
  • Build relationships with supporters and colleagues to ensure they are known, loved, and connected.
About you

To flourish in this role, you'll need:


  • Core office/administrative skills. You must be fluent in English and competent in written and numerical work, with experience of basic office systems such as Microsoft Office, including Excel.
-
GCSE in English and Mathematics or equivalent.

It would help (but isn't essential) to have:

  • Experience using a CRM tool or customer database
  • Customer service experience in a customerfacing role, including telephonebased work

We need you to be:

  • Personally committed to the Christian faith. There is an occupational requirement for the holder of this role to be a practising Christian, in order to promote Compassion's ethos and help others to experience, explore and express the faithbased motivation of our work. (You can read more about this in our Policy on Posts to be Held by Christians.)
  • Deeply connected to Compassion's ministry to children.
  • Aligned to Compassion UK's cultural attributes.
  • A 'people person'.
  • A great listener and communicator.
  • Adaptable, flexible and resilient.
  • Selfmotivated and able to work independently and as part of a team.
  • Able to perform to a high standard.
Location & Benefits


This is an office-based role in our modern, 'agile' office with free parking, just a 15-minute walk from Fleet station.

Hybrid working is offered as a benefit with a minimum of 40% of hours in the office.

A higher proportion of remote working hours may be considered based on a number of criteria, including a difficult or excessive commute.


Benefits include enhanced pension scheme with 10% employer contribution, equivalent of 5 normal working weeks' annual leave a year, plus normal bank holidays, Income Protection and Group Life cover on appointment and Private Medical and Dental cover on completion of probation period.