Ent Admin Assistant

2 weeks ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Ear Nose and Throat (ENT) Outpatients Department in an acute city centre hospital.


Working in a fast-paced environment as part of a large friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.

The successful applicant will be enthusiastic, confident and self-motivated, with excellent customer service and organisational skills.

For further details please view the job description and person specification.

This is a part-time position 22.5 hours per week, Monday - Friday, based at St Michaels Hospital.


This role will work across the ENT Department to support all areas with administrative tasks, and as such will give a fantastic insight into careers within the NHS.


Communication:

To support the triaging of referrals by liaising with key clinical staff

Act as a point of contact for queries from clinical and non-clinical staff

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Patient Care:

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required

Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots

Checking and sorting investigation reports and passing information on to clinical team as required

Ensure speciality specific documentation is completed and filed appropriately

Attend appropriate meetings as required by the role's line manager


For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.


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