![University of Bradford](https://media.trabajo.org/img/noimg.jpg)
Service Desk Reporting Team Leader
1 week ago
Professional Services:
Directorate of Infrastructure:
Salary:
- £32,348 to £35,333 per annum
Post Type:
- Full Time
Contract Type: - Permanent
Closing Date: - Friday 06 January 2023
Interview Date: - To be confirmed
Reference: - HR0139287
Description:
The role holder will provide professional leadership and line management of the frontline Technical Service Desk Team, ensuring staff receive regular performance reviews, guidance on objectives, and development opportunities to ensure that they adhere to and exceed best practice in professional areas and establish working arrangements which encourage individuals to develop to their full potential.
You will work closely with the Service Desk team to ensure that the Service Desk meets the needs of its users and provide support to users through various channels of communication and in person.
Through analysis of data and in-depth knowledge of ITIL processes you will be exploring and developing continuous improvement opportunities and be responsible for the overall IT Service reporting across all University IT teams through ServiceNow and other sources of data / information as appropriate.
Qualifications:
Experience, skills, and knowledge:
- Experience of leading an IT Services Service Desk team, operating within an ITIL operational framework
- Experience of creating and maintaining all types of documentation, applicable to role and in line with IT governance and practice
- Selfmotivated, with the ability to organise, prioritise, and monitor own work to meet deadlines while maintaining standards
Rewards and benefits:
- Salary: Grade 7; £32,348 to £35,333 (potential to increase to £38,592 through our performance and recognition scheme)
- Pension: USS defined benefits pension scheme
- Annual leave: 25 days (or hours)
- Eight bank holidays and five customary days
Additional information:
- Hiring manager: Kieran Lawrence
- Number of vacancies for this role: One
- Location**:On campus
- Work pattern: Typical hours: 36.25 hours per week, Monday to Friday
- Possible adjustments: We are open to any request for adjustments to support your needs around working hours flexibility, training, and mentoring, which would enable you to succeed in this role
- Application process**:Aptitude test, presentation, and interview
Next steps:
Our Careers in IT site contains other useful information and videos including the full job description, an explanation of the recruitment process, and what it's like to work in our department.
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